Clinic Operations Supervisor

Kidney Specialists of Southern Nevada (KSOSN) provides comprehensive kidney care and a full spectrum of kidney disease management resources for residents of Southern Nevada. Our care team educates and empowers patients who are living with kidney pain, infections, stones, and other kidney problems. With this exciting opportunity you will be joining a seasoned team of nearly 70 Physicians and Advanced Practitioners, as well as 100 team members across eight office locations. We are looking for a dynamic Clinic Operations Supervisor to join our growing team.

Position Summary

The primary goal of the Clinic Operations Supervisor (COS) is to ensure maximum utilization of resources within the physician practice while providing support to staff and physicians. The COS is responsible for overseeing the daily operations of our outpatient medical facilities. This is a working supervisor position and will be required to perform medical assistant or front office responsibilities and work alongside teammates in clinic to support providers.

Essential Job Functions:

• Employee Management:
  • Hire, train, and coach direct reports  
  • Manage daily staffing, schedules, and timecards
  • Performance Management - monthly metrics, annual evaluations, progressive discipline
  • Conduct regular staff meetings
• Design and implement business strategies to help the clinic meet organizational goals.
• Develop policies and procedures to improve staff productivity.
• Ensure that all policies and procedures and clinical practices function in accordance with state and federal laws.
• Act as a liaison between patients, their families and additional care staff.
• Identify cost saving opportunities within the clinic.
• Research and utilize local, national and professional benchmarking information to help set strategic and operational goals.
• Monitor, report and set goals to improve patient satisfaction and patient outcomes.
• Establish and maintain professional relationships with outside clinics, hospitals, vendors, referring physicians and referring staff.
• Initiate and maintain quality initiatives ensuring best clinical practice across all clinical functions within the practice.
• Responsible, either directly or through delegation, for appropriate patient health record documentation of all clinical action items; ensure adherence to regulatory requirements and industry standards of care.
• Oversee all aspects of patient triage; ensure safe and timely practices.
• Oversee anemia clinics and the anemia protocol.
• Ensure OSHA compliance and oversee OSHA training for all employees.
• Responsible for CLIA inspections, compliance, and training for all employees.
• Write and update clinic policy and procedures in accordance with state, local, and federal guidelines.
• Responsible for materials management including medical supply and medication orders.
• Monitor and coordinate Lab Tech at all KSOSN locations.
• Act as a liaison between providers and staff, to meet providers’ clinic needs.
• Approval of supply and medication orders.
• Ensure all medical equipment is maintained including annual equipment calibration and arrange repairs.
• Travel between ALL KSOSN locations.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Company-paid Life Insurance
• Company-paid Short-term Disability
• Company-paid Long-term Disability
• 401(k)

Minimum Requirements:

• Bachelor's Degree in a healthcare related field highly preferred
• Minimum six (6) years of medical assistance experience required.
• Minimum two (2) years of supervisory experience; must be direct supervision of medical assistants.
• Medical assistant diploma or certification required.
• Knowledge and appropriate use of medical terminology required.
• Must have excellent communication, interpersonal, organizational and computer skills.
• Must have at least intermediate skills in Excel, Word, Outlook, Teams and PowerPoint.
• Prior supervisory experience preferred.