Renal Care Coordinator

KidneySPA is a premier dialysis provider dedicated to compassionate, patient-centered kidney care. We strive to enhance the quality of life for people with kidney disease by providing comprehensive dialysis treatment in a comforting, supportive environment.

We’re looking for a Renal Care Coordinator to support patients across KidneySPA centers, with a focus on helping people adjust during their first 90 days of dialysis and stay connected to care after a hospitalization. You’ll work with patients, families, facility teams, and external care partners to support communication, follow-up, and the patient experience.

This multi-site role also supports assigned quality improvement, EMR implementation, and workflow projects. It is a coordination role; clinical questions and decisions are referred to licensed professionals.

• Follow up with newly admitted dialysis patients during their first 90 days and help them navigate nonclinical questions and service needs.
• Check in on treatment attendance and patient-reported barriers, then connect patients with the appropriate team members.
• Help coordinate communication and follow-up during hospitalizations and after discharge.
• Work with facility teams and care partners to support return-to-dialysis arrangements.
• Document outreach and follow-up activities in approved systems.
• Support quality improvement, EMR implementation, and workflow projects across KidneySPA locations. 

• High school diploma or equivalent.
• At least two years of experience in healthcare, patient support, care coordination, patient navigation, patient experience, admissions, or healthcare operations.
• Strong communication, organization, and follow-through skills.
• Ability to build rapport with patients and families, manage competing priorities, and coordinate work across teams or locations.
• Comfort using electronic medical records or similar tracking systems.
• Ability to maintain patient confidentiality and refer clinical concerns to licensed staff.

• Associate degree or relevant coursework in healthcare, healthcare administration, social work, public health, or a related field.
• Dialysis or nephrology experience.
• English/Spanish bilingual ability. 

 If you enjoy helping people feel supported while making care transitions and follow-up smoother, we’d like to hear from you.