What are the responsibilities and job description for the Associate Property Manager position at Kidder Matthews?
Kidder Mathews has been a leader in the commercial real estate industry for nearly 60 years, fostering an innovative and dynamic work culture with more than 100 "best workplace" awards. Now the largest fully independent commercial real estate firm in the Western U.S., Kidder Mathews has over 900 professionals across 19 offices in Washington, Oregon, California, Nevada, and Arizona. We offer a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types. The firm averages $9 billion in transaction volume, manages more than 54 million square feet of space, and conducts 2,700 appraisal, consulting, and cost segregation assignments annually.
JOB SUMMARY
The Associate Property Manager is primarily responsible for the day-to-day operations of the assigned portfolio in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division. In addition, the Associate Property Manager will provide the leadership necessary to meet all property operational requirements, including timely response to and resolution of any tenant or owner requests or concerns.
ESSENTIAL FUNCTIONS
Property Operations:
SKILLS AND ABILITY
JOB SUMMARY
The Associate Property Manager is primarily responsible for the day-to-day operations of the assigned portfolio in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division. In addition, the Associate Property Manager will provide the leadership necessary to meet all property operational requirements, including timely response to and resolution of any tenant or owner requests or concerns.
ESSENTIAL FUNCTIONS
Property Operations:
- Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
- Performs weekly and/or monthly physical property inspections; partner with contractors/building engineers to follow through on any needed repairs or maintenance
- Prepare vendor contracts for Manager(s) review and approval
- Interface with property vendors and contractors to ensure prompt response to maintenance issues
- Ensure on-going contracted vendor services are performed on schedule and on budget ensuring services meet contract specifications
- Review contract specifications and make recommendations to owner and/or Sr. Property Manager, as appropriate, for necessary changes or updates
- Prepares bid specifications based on needs of property
- Request/review/recommend bids for contracted services
- Generate Master Service Contracts, as appropriate
- Ensure budgeted maintenance and repairs are performed on schedule
- Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
- Act as Property Manager in absence of Property Manager as needed
- As assigned by Manager(s), prepare and/or review annual CAM reconciliations; report findings/recommendations to Manager(s)
- Prepare and/or assist Manager(s) with annual budgeting process including re-bid of service contracts
- Prepare monthly operating statements and draft monthly owner operating reports and narrative for final review and approval by Manager(s)
- Partner with leasing team members to ensure all vacant space is in “market ready” condition based on individual client requirements
- Schedules “clean & show” work for vacant space
- Review new leases and prepare lease abstracts
- As directed by leasing team, show space to prospective tenants
- Maintain courteous, professional, service oriented rapport with tenants and owners
- Promote and foster confident, comfortable relationships with tenants and owners
- Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
- Conduct new tenant orientation
- Make collection calls to delinquent tenants
- Attend construction meetings; take meeting minutes and distribute to construction team
- Conduct walk throughs, as needed, with Construction Manager, General Contractor and tenant during construction process
- Manage communication flow with tenants and/or neighbors impacted by construction
- Maintain construction file
- Perform other duties or projects as requested or required
SKILLS AND ABILITY
- Ability to work with minimal supervision and lead by example
- Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
- Good communication and organizational skills. Ability to build relationships with clients, vendors and internal partners
- Ability to provide excellent customer service
- Ability to speak, write and understand English
- Demonstrated ability to read, understand and abstract leases and contracts
- Demonstrated ability to recognize high quality maintenance work
- Professional communication etiquette with good oral and written communication skills
- Accurate, attentive, detail oriented, with strong analytical skills
- Demonstrated ability to function in a team environment and proactively problem solve
- Ability to work outside of normal office hours to meet various deadlines
- Ability to prioritize and organize workload in order to meet daily, weekly and monthly deadlines
- Demonstrated ability to follow through and complete tasks
- Willingness and demonstration of professional development and continual learning
- Ability to travel locally
- Must have working vehicle, valid driver license and current auto insurance
- Must be bondable
- Bachelor’s Degree or a combination of education and experience; Real Estate License required
- Strong knowledge of Property/Facilities Management processes and procedures
- 3 years Commercial Property/Facilities Management experience
- This is a standard office environment with standard office noise like talking, office equipment, etc. In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.
- While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping and crouching. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must be able to drive for short to moderate distances and/or times. The employee must often walk through the outdoors and various terrain environments. The employee may be required to access building roof and mechanical areas. The employee must sometimes lift and/or move items up to 10 pounds.
- Has leadership responsibilities and provides direction for Building Engineers, Portfolio Administrators and Administrative Assistants. No direct report responsibilities.