Senior Transition Manager

Kidder Mathews has been a leader in the commercial real estate industry for nearly 60 years, fostering an innovative and dynamic work culture with more than 100 "best workplace" awards. Now the largest fully independent commercial real estate firm in the Western U.S., Kidder Mathews has over 900 professionals across 19 offices in Washington, Oregon, California, Nevada, and Arizona. We offer a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types. The firm averages $9 billion in transaction volume, manages more than 54 million square feet of space, and conducts 2,700 appraisal, consulting, and cost segregation assignments annually.

Job Summary

The Senior Transition Manager is a high-impact leadership role within Kidder Mathews’ Asset Services division that works closely with Regional Market Leaders, across all markets.  This position leads the on-boarding of new assignments and provides operational continuity during times of transition or rapid growth, ensuring a seamless client experience.

With visibility across multiple markets and teams, the Senior Transition Manager identifies best practices and supports the implementation of the same across the platform, thereby mitigating operational risk and playing a critical role in the development of scalable processes that drive long-term performance and client retention.

This position is ideal for a strategic, solutions-oriented property management professional who thrives in dynamic environments and is motivated by accountability, variety, visibility, and the opportunity to influence platform growth and operational excellence.

Essential Functions

Portfolio Transitions 

Lead onboarding of newly awarded property management assignments, including:

• Review of management agreements and scope of services
• Coordination of document collection, records transfer, and system setup
• Collaboration with Property Accounting and regional teams to ensure timely onboarding
• Partner with Regional Market Leader to support new business development transitions and execution
• Assist with development and refinement of transition checklists, workflows, and best practices
• Hand off to and train the dedicated Property Management team on operating procedures specific to the portfolio

Manage offboarding and transition processes for exiting management assignments, ensuring:

• Accurate transfer of records, contracts, and financial documentation
• Compliance with management agreements and client requirements
• Professional communication and documentation throughout the exit process
• Identify gaps or inefficiencies in onboarding/offboarding processes and provide recommendations for improvement

Property Operations:

• Support multiple markets as assigned, adapting to varying regional practices while ensuring Asset Services standards are upheld
• Responds to and resolves tenant concerns, meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
• Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
• Interface with property vendors and contractors to ensure prompt response to maintenance issues
• Ensure on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
• Review contract specifications and make necessary changes or updates
• Request/review/recommend bids for contracted services
• Ensure budgeted maintenance and repairs are performed on schedule
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Act proactively to identify opportunities to add value to clients and client’s assets

Financial and Reporting:

• Partner with Property Accountant(s) to ensure accurate and on time accounting deliverables
• Review and approve, within prescribed limits of authority, vendor and contractor invoices
• Generate and/or review with Property Accountant and approve annual CAM reconciliations, review and approve monthly accruals
• Provide financial analysis for new leases and lease renewals
• Act as “team captain” for annual budgeting process in conjunction with Property Manager(s), Operations Manager(s), Property Accountants, Building Engineers and other support staff
• Review monthly operating statements as prepared by Property Accountant
• Generate and/or review and finalize monthly operational narrative report to client. Review and mentor Property Manager (s) on your team in the property budget, CAM, financial reporting, and corporate budget processes.

Leasing:

• Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
• Prepare financial analysis for new leases and lease renewals, as required by client
• Encourage and promote cohesive and collaborative relationship with listing agent(s).
• Ensure all vacant space is in “market ready” condition based on individual client requirements
• Take proactive approach to leasing and referral opportunities

Tenant and Owner Relations:

• Maintain courteous, professional, service-oriented rapport with tenants and owners
• Promote and foster confident, comfortable relationships with tenants and owners
• Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
• Conduct new tenant orientation
• Create tenant “welcome package” for new assignments
• Create tenant emergency procedures manual for new assignments

Tenant Improvement Construction:

• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
• Conduct walk throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
• Review final punch list prepared by Construction Manager and ensure that all punch list items are corrected
• Maintain construction file

Corporate:

• Promote and foster courteous, professional and collaborative relationships with co-workers and members of other Kidder Mathews divisions
• Administer Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
• Prepare annual corporate operating budget for assigned portfolio
• Review and collect receivables from clients
• Review monthly operating statements for assigned portfolio
• Full Profit & Loss accountability for assigned portfolio
• Take proactive approach to identify and capture new business, referral or consulting opportunities

Other Functions

• Perform other duties or projects as requested or required

Essential Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Ability

• Ability to work with minimal supervision and lead by example
• Ability to manage multiple priorities quickly and effectively during transition
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
• Experience with MRI and Yardi is a plus
• Strong communication and organizational skills.  Ability to build relationships with clients, vendors and internal partners
• Ability to provide excellent customer service
• Ability to speak, write and understand English
• Demonstrated ability to read, understand and abstract leases and contracts
• Demonstrated ability to recognize high quality maintenance work
• Professional communication etiquette with good oral and written communication skills
• Accurate, attentive, detail oriented, with strong analytical skills
• Demonstrated financial analysis skills
• Demonstrated understanding of the budgeting process
• Demonstrated ability to function in a team environment and proactively problem solve
• Ability to work outside of normal office hours to meet various deadlines
• Ability to prioritize and organize work load in order to meet daily, weekly and monthly deadlines
• Demonstrated ability to follow through and complete tasks
• Willingness and demonstration of professional development and continual learning
• Ability to travel locally and regionally to support property onboarding
• Must have working vehicle, valid driver license and current auto insurance

Education/Education

• Bachelor’s Degree or a combination of education and experience
• Real Estate License required

Required Knowledge

• Strong knowledge of Property Management processes and procedures
• Strong knowledge of managing complex transitions, portfolios or multi-property assignments
• Strong knowledge of working across multiple markets or regions

EXPERIENCe REQUIRED

• 7 years Commercial Property Management experience; preferably including office, industrial and retail assets
• 5 year supervisory experience

LOCATION

• This position may be based in one of our regional offices in Bellevue, Seattle, or Irvine

Work Environment

• This is a standard office environment with standard office noise like talking, office equipment, etc.  In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear.  This position is rarely active but may require standing, walking, bending, kneeling, stooping, and crouching.  The employee must frequently sit and use a computer for long periods of time.  Specific vision abilities are required to do this job including close vision. The employee must sometimes lift and/or move items up to 10 pounds. The employee must be able to drive for short to moderate distances and/or times.  The employee must often walk through the outdoors and various terrain environments.  The employee may be required to access building roof and mechanical areas via stairways or access ladders.

Salary : $130,000 - $145,000