Embedded Technical Support Specialist

Location:

CAARO: Carrier - Home Arkansas Remote Location, Remote City, AR, 71601 USA - KGS

30194773 – Embedded Technical Support Specialist - Walmart

Location: Bentonville, AR (REMOTE)

Base Salary Rate: $80,781.00 - $95,036.00

Job type: Full-time

Where Fire Safety Innovation Meets Opportunity

As part of Kidde Global Solutions Commercial Fire Business Unit, you’ll be part of a legacy of leadership in fire safety, working with cutting-edge technologies that protect lives and property worldwide. With a recent $10M investment in product innovation, we’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now.

About This Role

The Embedded Technical Support Specialist supports Walmart’s national fire and life safety program as an onsite Edwards/Kidde Commercial technical resource at the Walmart Home Office. This role provides front-line technical support, assists subcontractors and Walmart teams with installation and service questions, supports remote programming and configuration reviews, ensures accurate CMS (Mastermind) alarm point data, and helps facilitate POC testing and technology trials in the Walmart Technology Lab. This position enhances speed, consistency, and clarity in Walmart’s fire alarm operations across all facilities.

Key Responsibilities

• Performs on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing and removing of equipment to meet customer requirements.
• Installs, tests, services and repairs complex equipment to conform with company operating specifications and customer requirements.
• Performs on-site preventative maintenance, routine repair, and calibration after installation.
• Conducts and/or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning.
• Conducts and/or oversees the maintenance and analysis of equipment logs to determine equipment repair needs and required repair methods.
• May require 60% Travel
  
  

Basic Qualifications

• High School Diploma or Equivalent
• 3 years of experience working with commercial fire alarm control panels and detection products.
• 1 year of experience with Digital Multi-meter (DMM).
  
  

Preferred Qualifications

• 2yr associates or higher degree.
• NICET Fire Alarm Systems (Level 2 or higher)
• Strong Interpersonal skills.
• Experience working in the warehousing or industrial vertical market.
• Experience installing cellular or radio communicators.
• Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.
• Experience reading/editing installation or design drawings.
• Must be able to be on your feet for long periods of time.
• Must be able to walk long distances.
• 5 years of field service experience
• HS Diploma or GED
• Experience working with commercial fire alarm control panels and detection products.
• Experience programming or troubleshooting EST4, IO/VS, Edge, or Evolve fire alarm control panels.
• Experience with FireWorks Graphical Incident Management systems (stand-alone or network versions).
• Experience with MN-COM1S RS232 to Ethernet Interface Module.
• Experience with MN-FNS Series Ethernet Switches.
• Experience with VESDA and ModuLaser aspirating smoke detection systems.
• Must be able to work independently as well as in a team environment.
• Must be able to clearly speak and write English.
• Must have ability to work with limited supervision and generate results with limited instructions.
• Understanding of Ohms Law.
• Strong deductive reasoning skills.
• Familiarity of Windows Operating Systems.
• Familiarity with Fire Alarm Audio and Paging functionality
  
  

What You Will Gain

• Health Coverage: Choose from three medical plans, dental, and vision options
• Financial Protection: Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Life, AD&D, and Disability Insurance
• Paid Time Off: Vacation, sick days, company holidays, and various leave options (parental, FMLA, etc)
• Employee Support: EAP, adoption/surrogacy assistance, additional voluntary health benefits
• Retirement: 401(k) plan with employer match
  
  

Compensation And Benefits

The base salary range for this role is $80,781.00 - $95,036.00. Individuals may also be eligible for an annual performance bonus based on both individual and company performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, holidays), and more.

Kidde Global Solutions Overview

Kidde is the world’s largest manufacturer of fire safety products. Each day, we work to expand upon our legacy of innovation, providing advanced solutions to protect people and property from fire and related hazards. While we’re a leading manufacturer of fire safety products, there’s more to safety than equipment and technology. From collaboration with builders and dealers to community initiatives to partnerships with non-profits, Kidde Commercial is committed to working together to create a safer world.

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.