Job Title: General Manager – Coffee Shop / Café (No Late Nights!)

Job Title: General Manager – Coffee Shop / Café (No Late Nights!)

Location: Flagstaff, AZ (719 N Humphreys St)
Job Type: Full-time
Pay: $52,000–$56,000/year, depending on experience — plus profit sharing, labor goals bonus, and cost of goods bonus

About Kickstand Kafé:
Kickstand Kafé has been a beloved fixture in the Flagstaff community since 2009. We're a neighborhood coffee shop known for great espresso, great food, and an even better team — and for the regulars who've been coming through our doors for over 10 years. We're locally owned, community-focused, and proud of it. Now we're looking for a General Manager to lead our crew and help us keep doing what we do best.

Why You'll Love Working Here:

• No late nights — school-friendly, family-friendly hours
• Prime location — close to schools, the hospital, and downtown
• Deep community roots — genuine connections with regulars who've been part of the Kickstand family for 10 years
• Paid sick time
• Paid vacation
• Performance-based bonuses — profit sharing, labor goals bonus, and cost of goods bonus on top of base pay
• Supportive ownership — you won't be managing alone; the owners are hands-on and invested in your success
• A great team already in place — you're stepping into a strong staff culture, not building one from scratch
• Great coffee, great food, great community — work somewhere people genuinely love

What You'll Do:

• Oversee day-to-day café operations, including staffing, scheduling, and training
• Support hiring and onboarding of baristas and kitchen staff
• Maintain quality standards for coffee, food, and customer service
• Manage inventory, ordering, and vendor relationships
• Help execute marketing initiatives and community events
• Build and nurture relationships with longtime regulars and the broader Flagstaff community
• Handle customer concerns with professionalism and care
• Partner closely with ownership on business goals and operations

What We're Looking For:

• Previous experience managing a café, restaurant, or retail food service team
• Strong leadership and people-management skills
• Reliable, organized, and detail-oriented
• A genuine passion for coffee, food, and hospitality
• Someone who values community and building lasting relationships with customers
• Someone who wants a leadership role with real work-life balance

Who This Role Is NOT For:
Let's be upfront — this job isn't for everyone, and that's a good thing.

• If you don't genuinely love people — customers, staff, the whole mix — and just want to clock in and give orders, this isn't it.
• If your ego needs to come before your team's growth, you won't thrive here. We lead by lifting people up, not standing over them.
• If you'd rather hide behind a desk doing paperwork than step onto the floor when your team needs you, this role will feel like the wrong fit fast.
• If you see this as just a paycheck instead of a community you get to help shape, save yourself the trouble.

If none of that sounds like you — if you lead with heart, show up when it counts, and want your team to succeed as much as you do — keep reading.

Compensation & Benefits:

• $52,000–$56,000/year (DOE)
• Profit sharing
• Labor goals bonus
• Cost of goods bonus
• Paid vacation
• Paid sick time
• Employee discounts

How to Apply:
We want to get to know you — not just your resume. Please send the following to coffee@kickstandkafe.com:

• Your resume
• A short video (30 seconds or less) answering this: "Tell us about a time a customer had an issue, and you and your team were able to turn it into a positive experience."

Pay: $52,000.00 - $56,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Experience:

• Hospitality management: 5 years (Required)

Work Location: In person

Salary : $52,000 - $56,000