What are the responsibilities and job description for the Hotel Laundry Attendant FT position at Kickapoo Lucky Eagle Casino · Hotel?
Reports to
Executive Housekeeper/Housekeeping Supervisor/Inspector
Job Summary
Responsible for the appropriate inventory and distribution of clean linens for guest rooms while maintaining the company's high standards of quality and service.
Essential Functions
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills And Abilities
Executive Housekeeper/Housekeeping Supervisor/Inspector
Job Summary
Responsible for the appropriate inventory and distribution of clean linens for guest rooms while maintaining the company's high standards of quality and service.
Essential Functions
- Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
- Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
- Ensures complete guest satisfaction.
- Follows procedures for used linens and issuing clean linens.
- Operates commercial machinery used for the laundering of linen.
- Change out chemical container as needed.
- Report malfunction or failure in efficiency of equipment.
- Responsible for maintaining appropriate inventory levels to ensure continuous supply.
- Control room linen and organize by size, color, and department.
- Responsible for completing inventory sheets in English with current counts of linens and the amount required for re-supplying to maintain par standard.
- Responsible for discarding torn, worn, stained and/or faded linens following established procedures and record in daily logs.
- Assists with department training efforts.
- Demonstrate and promote KLECH core values and MAD skills.
- Manage and maintain security of confidential information entrusted to position.
- Attend and satisfactorily complete all required training as assigned.
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
- The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
- Perform other duties as assigned.
- Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
- Must have the ability to lift, stand, walk, bend, reach and move continuously to clean assigned areas.
- Requires extending arms, overhead reaching, bending, grasping, and lifting bulky linens weighing up to 50 lbs. from shelves to carts.
- Must have the ability to comprehend and follow instructions from Supervisor.
- Must have the ability to comprehend the English language enough to understand and communicate information for reasons such as safety and security; for example, product safety labels and emergency instructions.
- Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills And Abilities
- Ability to work independently with minimal supervision.
- Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
- Ability to work under pressure in a fast paced, stressful environment.
- Ability to meet multiple deadlines and multi-task.
- Ability to have strong critical thinking, analytical and guest service skills.
- Must possess a positive attitude with strong organizational and leadership qualities.
- Ability to add, subtract, multiply and divide in all units of measure.
- Ability to define problems, collect data, establish facts and draw conclusions.
- Ability to understand complex instructions and material.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
- Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
- Ability to maintain confidentiality.
- Ability to follow and comply with established Casino guest service programs.
- While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
- The team member must be able to concentrate for prolonged periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
- The team member must be able to communicate effectively in person or using telecommunications equipment.
- The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
- Frequently lift and/or move up to 30 lbs.
- Normal office setting and casino floor.
- Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
- Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
- Extended hours and irregular shifts may be required including nights, weekends and holidays.
- Must be able to perform under pressure and work long hours under stressful conditions.
- May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
- May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
- Travel may be required to perform one or more essential functions of this position.
- Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
- Must be able to provide authorization to work in the United States.
- Must be at least 18 years of age.
- Must have access to reliable transportation to commute to and from work.
- Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC