Compliance & Leasing Coordinator

We’re looking for a detail-oriented Leasing Office & Compliance Assistant to support our Crossville multifamily communities. This role blends leasing, resident support, and compliance oversight to keep our properties organized, compliant, and thriving.

The Leasing Office & Compliance Assistant provides administrative, leasing, and compliance support for the Crossville multifamily portfolio. This position plays a key role in maintaining accurate resident records, ensuring lease compliance, and supporting property management operations through exceptional organization and communication.

Duties and Responsibilities:

• Provides day-to-day administrative and leasing support for multifamily property management operations.
• Conduct routine property inspections to ensure resident compliance with community policies and lease terms.
• Documents and communicates lease violations in coordination with property management leadership.
• Monitors and audits leasing practices, applications, lease renewals and resident files to ensure compliance with applicable state and federal fair housing and disability laws (including ADA and reasonable accommodation/ modification requests).
• Assists with compliance oversight, including maintaining resident files, notices, and fair housing documentation.
• Supports the accounts receivable process, including tracking delinquent accounts.
• Enters and updates resident notes and lease data in the property management system.
• Prepares regular reports for senior leadership on compliance status, trends, incident resolution, and audit findings.
• Provides training and support to leasing and administrative staff as needed.
• Aids in managing leases for prospective and existing residents, including application processing and renewals.
• Fields general inquiries from residents and prospective tenants and ensures timely follow-up and resolution.
• Assists with collections efforts and the preparation of late or demand notices.
• Supports tracking and reconciliation of turn costs.
• Serves as a back-up to the leasing team and floats between properties as needed.
• Performs other duties as assigned.

Required Skills & Abilities:

• Minimum of 2 years experience in multifamily property management compliance.
• Knowledge of federal/state fair housing laws (including protections for disability/familial status) and ADA accessibility standards in multifamily context.
• Strong analytical and documentation skills; attention to detail and ability to track corrective actions.
• Excellent verbal and written communication skills; ability to train staff and liaise with multiple levels of the organization.
• Proficient with Microsoft Office (Excel, Word) and comfortable working with property management systems and other software.
• Excellent interpersonal and customer service skills.
• Ability to remain current on evolving regulatory requirements and anticipate operational impact.
• Exceptional organizational and time management skills and a focus on details.
• Professional, team player who can work with all levels of the organization.
  
• Proficient with property management software and Microsoft Office Suite.
• Flexibility to perform various tasks with objectives that may frequently shift.
  
• Professional demeanor, team-oriented but able to independently drive compliance initiatives.

Physical Requirements and Work Environment:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift, bend, stoop, climb, reach, and lift up to 30 pounds without assistance.
• Must be able to walk various terrain and climb stairs regularly.
• Must possess and maintain a valid driver’s license to operate a golf cart and company vehicle.

Benefits: We offer a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k) with company match, plus telehealth, wellness programs, and voluntary coverage options. Team members also enjoy paid time off (PTO), cell phone reimbursement, housing discounts, and education assistance to support personal and professional growth

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