What are the responsibilities and job description for the Customer Service Representative - The Sanctuary - On Site position at Kiawah Island Golf Resort?
Position Summary: As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsible for patiently resolving guests’ concerns and graciously complying with their needs.
Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.
Qualifications:
- Minimum Education – High school diploma or equivalent.
- Positive and energetic attitude.
- Basic Computer Skills are required.
- Must work both independently and in a team environment.
- Good to excellent communication skills in English both verbal and written.
- Must be able to pass a background check.
- 24 Hour Department- Not Able to Accommodate Set Schedules
Expectations & Responsibilities:
- Answer incoming calls and direct to appropriate staff.
- Take and execute wake-up calls.
- Receive guest laundry and dispatch for delivery.
- Resolve guest challenges.
- Take guests and employees’ requests and enter it into the computer system.
- Upholds the core values and policies and procedures of the resort.
- All other duties, as assigned.
Essential Physical Requirements:
- Must be able to lift and carry up to 20 pounds across short-medium distance.
- Must be able to work on site due to daily needs of the job requirements.
Perks & Benefits:
- Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
- Employee Meal Program
- Employee Trainings and Appreciation Events throughout the year
- Recognition Awards and Incentive Events, Peer to Peer Recognition
- Leadership & Career Development
- Bi-annual Wellness Fair
- Free Parking!
- Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
- 401k – available after 30 days of employment
Our Story:
Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.
The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.
Join the BEST, APPLY NOW and Work in Paradise!
All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.
We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.