What are the responsibilities and job description for the Service Writer position at Kia of Lake Charles?
Company Description: Kia of Lake Charles is a new and pre-owned Kia dealership serving Lake Charles and surrounding communities, including Iowa, Westlake, Moss Bluff, Sulphur, and the Texas/Louisiana border area. Conveniently located at 1900 Siebarth Drive, Lake Charles, Louisiana 70615, near Exit 10 off the 2-10 Loop by Chennault International Airbase, the dealership offers a full lineup of new Kia vehicles as well as used cars, trucks, and SUVs. Dedicated departments for new and used car sales, service and parts, and administration ensure a comprehensive customer experience. Join a customer-focused environment that supports long-term relationships and ongoing vehicle care.
Role Description: The Service Writer is a full-time, on-site role based in Lake Charles, Louisiana. This position is responsible for greeting service customers, accurately documenting vehicle concerns, and creating service repair orders in the dealership’s system. Day-to-day tasks include communicating recommended services, coordinating with technicians and parts staff, providing repair status updates, and ensuring clear documentation of all work performed. The Service Writer will handle phone calls and appointments, review invoices with customers, and support a smooth, efficient flow in the service lane. The role also involves maintaining high standards of customer satisfaction, resolving concerns promptly, and contributing to a professional, organized service environment.
Qualifications:
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on clear, respectful interactions.
- Excellent Communication abilities, both verbal and written, for explaining vehicle issues, services, and costs.
- Professional Phone Etiquette for handling incoming calls, scheduling appointments, and following up with customers.
- Basic Computer Literacy for using dealership management systems, creating repair orders, and maintaining accurate records.
- Attention to detail and organizational skills for managing multiple service tickets and prioritizing work effectively.
- Ability to work on-site in a fast-paced service environment and collaborate with technicians, parts staff, and sales teams.
- Previous experience in automotive service writing, customer service, or a dealership environment is preferred but not required.
- High school diploma or equivalent; valid driver’s license and a clean driving record are beneficial.