What are the responsibilities and job description for the Express Service Advisor position at KIA of Groton?
Job Summary
We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team! In this fast-paced role, you will serve as the vital link between our valued customers and our skilled technicians, ensuring a smooth, efficient, and positive service experience. Your energetic approach will help drive customer satisfaction, promote additional services through upselling, and manage the flow of vehicle repairs with precision. If you thrive in a lively environment where excellent communication and automotive knowledge are key, this is the perfect opportunity to accelerate your career in auto service management!
Duties
- Greet customers promptly with enthusiasm and professionalism, creating a welcoming atmosphere for all clients.
- Assess vehicle needs by listening carefully to customer concerns and conducting basic inspections.
- Use estimating software to prepare accurate service estimates, including repairs such as oil changes, brake repairs, alignments, suspension work, tire services, shocks & struts, and transmission diagnostics.
- Promote additional services through upselling techniques while maintaining transparency and integrity.
- Coordinate with technicians to prioritize repairs, ensuring timely completion of services like automotive diagnostics and collision repair assessments.
- Manage cash handling processes accurately and efficiently during transactions.
- Communicate clearly with clients about vehicle status, recommended maintenance, and repair options while providing exceptional customer service throughout the process.
Experience
- Previous dealership or automotive service experience is highly preferred.
- Familiarity with auto estimating and computer-aided vehicle damage estimating software is a strong advantage.
- Hands-on mechanic experience or automotive diagnostics knowledge will enhance your effectiveness in this role.
- Proven ability to upsell services while maintaining high levels of customer satisfaction.
- Strong mechanical knowledge across areas such as transmissions, oil changes, alignments, suspension systems, tire services, shocks & struts, brake repairs, and collision repair procedures.
- Experience in auto service management or service writing is beneficial.
- Valid driver’s license with a clean driving record is required to facilitate vehicle test drives or inspections.
Join us to be part of an energetic team that values your automotive expertise and passion for delivering outstanding customer experiences!
Pay: $35,800.00 - $48,800.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $35,800 - $48,800