What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Kia of East Hartford?
Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor / Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will help guide clients through our service process, accurately document vehicle issues, and recommend appropriate solutions. Your mechanical knowledge and automotive diagnostics skills will ensure customers receive transparent, trustworthy advice while maximizing service opportunities through upselling. If you thrive in a lively environment where your sales skills and automotive expertise can shine, this is the perfect opportunity to accelerate your career in automotive service!
Duties
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Explain repair procedures and estimates clearly, ensuring customers are well-informed about their vehicle’s condition
- Use auto estimating software to generate accurate repair quotes and service recommendations
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services
- Upsell additional maintenance or repair services based on customer needs and vehicle requirements, such as oil changes, tire services, brake repairs, alignments, suspension work, or transmission repairs
- Manage cash handling transactions efficiently while maintaining accurate records of all service orders and payments
- Maintain detailed documentation of vehicle diagnostics, repairs performed, and customer interactions for transparency and future reference
Experience
- Prior dealership experience as an Automotive Service Advisor or Writer preferred but not required; strong background in auto service management is highly valued
- Mechanical experience or mechanic background with knowledge of automotive diagnostics enhances customer trust and service quality
- Familiarity with automotive repair procedures including oil changes, brake repairs, alignments, suspension work, tire services, diesel engine repair, shocks & struts, air brake systems, transmissions, auto body repair, and auto estimating software
- Proven ability to upsell services while providing excellent customer service in a fast-paced environment
- Strong communication skills combined with mechanical knowledge to explain complex repairs clearly to customers
- Experience handling cash transactions accurately and maintaining detailed records of all transactions
Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm for cars combined with your sales acumen will make a real difference in our customers’ experiences. We value energetic professionals who are eager to grow their careers in automotive service advising!
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Work Location: In person
Salary : $50,000 - $85,000