KAM: SERVICE MANAGER

Job Summary

Produce profits, control costs, develop a strong department and oversee the day to day operations of the department and employees.

Essential Functions

• Produce departmental profits by:
  • Establishing and attaining realistic sales, expense, and net profit objectives.
  • Maintain expense controls.
  • Merchandising and advertising effectively as approved by the GM
  • Establishing a competitive pricing policy
  • Assuring customer satisfaction
  • Properly manage all department employees and facility

• Control costs by:
  • Seeing that the company receives full value for time and materials purchased
  • Getting competitive bids and purchasing supplies only when necessary
  • Being alert to practices that waste supplies, time and utilities
  • Controlling the investment in inventory
  • Being aware of improvements that can be made in existing practices within the scope of responsibility
  • Solving concerns and opportunities
  • Making maximum use of the existing space
  • Developing, utilizing, and maintaining good security measures and preventing pilferage in the areas of purchasing, shipping and receiving, and facilities

• Develop a strong department by:
  • Assuring that all employees have a thorough understanding of their duties and responsibilities
  • Providing programs to improve the productivity of each employee so that his/her standard of living will rise as a result of accomplishments
  • Having at least one person qualified to fill any specific assignment in the department, including managerial duties
  • Reviewing employee wages at regular intervals
  • Developing programs to promote any employees with a desire for advancement

• Consult the General Manager of:
  • Personnel changes or promotion/pay changes
  • Any expenditure out of the ordinary
  • Inventory increases
  • Training for any employee, including managerial training
  • Any factory programs of a special nature whether or not they involve expenditures

• Establish policies and procedures that encourage:
  • Skill and knowledge for all Department Personnel
  • Good attitudes and a pride in personal and dealership appearance
  • A sense of job responsibility by all personnel in the Department

Pre-Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

Education and Experience Required

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Apply principles of fractional systems to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Interpret variety of instructions furnished in written, oral diagrammatic or scheduled form.
• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Extensive knowledge of vehicle mechanical operations
• General mechanical skills
• Ability to operate a standard transmission vehicle
• Ability to operate hand and power tools safely
• Ability to use a computer and 10 key calculator
• Responsibility for work of others: instructing, planning work of others, review work, maintaining standards, allocating personnel, assigning new work, acting on employee problems, and coordinating activities
• Physical Requirements:
  • Frequent standing, bending/stooping/squatting, climbing stairs/ladders, pushing/pulling, grasping/gripping, writing/typing, finger dexterity, driving/operating equipment and vision (beyond arms length), working in confined spaces, able to lift/carry1-75lbs.
  • Occasionally climbing stairs/ladders, lying down, reaching above shoulders, able to lift/carry75-150 lbs.

Working Conditions

• The employee will work indoors and outdoors in an auto shop environment.

• Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
• Will be exposed to fumes, chemicals, solvents, caustics, etc.
• Will be exposed to extreme temperatures.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.