What are the responsibilities and job description for the Customer Account Coordinator position at KI?
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.
KI is looking for a Customer Account Coordinator (CAC) to join our OEI Government team!
The CAC will be based at KI's Corporate Office in Green Bay, and will provide exceptional sales, product and order support to an assigned OEI Sales team member and their customers. This role is responsible for all inbound pre-sales and post-sales activities for their assigned group.
Pre-sales activities include providing quotes, pricing and related support. Post-sales activities include coordinating transportation and delivery dates, as well as ensuring timely resolution of quality issues. The position will also require travel to customer sites approximately 1-2 times per quarter.
Responsibilities
- Develop and provide comprehensive quotes to OEI Sales Reps and customers for all applicable products.
- Create product checklists from submitted materials; review, edit and validate checklists for accuracy and completeness.
- Support the mock-up process, including approval, review, installation and final disposition.
- Deliver pricing and technical product support.
- Review project order specials, submit for loading when required and verify special drawings with customers.
- Coordinate expedited lead times with Production, Custom Options, Design and Transportation as needed.
- Collaborate with installers to manage delivery and installation schedule changes after an order is released.
- Review, manage and process order changes and cancellations once order entry is complete.
What you Need to Succeed
- Associate's or Bachelor's degree preferred, but equivalent professional experience will be considered in place of formal education.
- 2 years experience in customer service, sales and project management.
- Strong computer skills, including BPCS, Word, Excel, Outlook, Espec and SAP.
What KI Offers You
- Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
- Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
- A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
- Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
- Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
- Onsite Café: Enjoy a full breakfast and lunch menu right at work.
- Employee Product Discounts: Special pricing on company products.
- Educational Reimbursement Program: Support for degree programs and certifications.
- Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).
KI is an Equal Opportunity Employer.