What are the responsibilities and job description for the Junior IT Technician position at Ki Security and Compliance Group?
Entry-Level IT Technician (Onsite / Hands-On Support)
Are you looking for an entry-level IT role where you can work hands-on with equipment, support real users, and build practical experience in the field? Do you enjoy fixing problems, setting up technology, and being the person people rely on when something breaks? If so, this role may be a great fit.
We are a Managed Security Services Provider (MSSP) that delivers high-quality, personalized IT and security services. We’re looking for an Entry-Level IT Technician to provide primarily onsite support, with some helpdesk, as part of our growing team.
About the Role
This is a boots-on-the-ground IT role. You’ll spend much of your time onsite at client locations handling day-to-day IT needs, equipment setup, and user support. You’ll also assist with helpdesk tickets when not onsite. You’ll work alongside senior technicians, gaining hands-on experience while learning best practices in IT and security.
Key Responsibilities
- Providing onsite IT support for client offices and users
- Setting up and deploying desktops, laptops, monitors, printers, and peripherals
- Troubleshooting common hardware, software, and connectivity issues
- Assisting users with login issues, email, Microsoft 365, and basic application support
- Performing workstation moves, adds, and changes
- Running and labeling cables as needed
- Assisting with new user onboarding and off-boarding
- Responding to helpdesk tickets and providing remote support when onsite work is not required
- Escalating complex issues to senior technicians when appropriate
- Documenting work performed in the ticketing system
About You
You’re reliable, hands-on, and comfortable working directly with users. You don’t mind being onsite, carrying equipment, or handling repetitive tasks. You’re eager to learn and willing to take direction.
- Basic knowledge of Windows and/or macOS
- Familiarity with common office hardware and software
- Comfortable speaking with end users and providing basic technical guidance
- Able to follow processes and document work
Formal education is not required — practical experience, labs, certifications, or strong interest in IT are equally valued.
Helpful Skills (Nice to Have)
- CompTIA A or similar entry-level certification
- Experience with Microsoft 365 user support
- Basic networking knowledge (Wi-Fi, switches, IP addressing)
- Remote support tools and ticketing systems
- Printer and peripheral troubleshooting
- Mobile device setup and basic support
Why Join Us
- Hands-on, real-world IT experience
- Exposure to security-focused environments
- Clear path for growth into higher-level technical roles
- Support from experienced technicians and engineers
- We offer continuing education opportunities and job growth
Benefits
- Healthcare stipend that allows you to choose the coverage and plan that best fits your needs
- 401(k) with up to 4% employer matching after 6 months of employment
- Paid training and opportunities for technical growth
- Exposure to real-world IT and cybersecurity environments
- Hands-on experience with a variety of technologies and client environments
- Supportive team culture focused on learning and development
- One pair of Air Jordans after 6 months of employment so you can join our Sneaker Fridays tradition
As the contracted vCIO we fully assimilate into our clients’ company providing a variety of consultation services for bettering technological support and infrastructure.
At Ki, every technology decision is made with the client’s security and compliance first in mind. Staying true to our base drive on keeping our clients and their work secure we support a broad range of services like server management, networking, and cyber-security, among many other options.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $45,000 - $50,000