National Accounts Manager

Job Summary

The National Accounts Manager is the primary liaison between the company and its most strategic, high-value customers. This role involves developing long-term relationships, creating comprehensive account strategies, and coordinating with sales team and cross-functional team members as required to ensure high levels of satisfaction, and the timely delivery of products and services that meet the customer’s needs and support efforts to drive strategic growth. The role is responsible for overall account profitability, retention, and identifying new business opportunities within existing accounts. This position exemplifies a high degree of professionalism, communication, and product knowledge within the complex rehab industry.

Essential Functions Job Responsibilities

• Client Relationship Management: Professionally cultivate and maintain strong, long-lasting relationships with key customer stakeholders, serving as the trusted advisor and primary point of contact.
• Strategic Account Planning: Develop and implement strategic account plans focused on engagement, retention, growth, and long-term partnership that align with both customer objectives and company goals.
• Business Development & Growth: Identify and secure opportunities to maximize revenue and increase the market share within existing accounts.
• Team Coordination: Work closely with Regional Sales Managers and coordinate with cross-functional departments (e.g., Sales, Marketing, Production, Finance, Customer Service) to ensure cohesive efforts and successful product & service delivery.
• Financial & Budget Management: Plan and manage budgets for account activities, negotiate contracts, and ensure account profitability and accurate forecasting.
• Performance Monitoring & Reporting: Utilizing company supplied technology (such as Qlik, KIO, and Asset Panda) apply data and analytics to the market potential, monitor account health and performance metrics, prepare detailed reports, and communicate progress and strategy recommendations to senior management and external stakeholders.
• Problem Resolution: Act as an escalation point for account issues; ensuring swift and effective problem-solving to maintain and strengthen customer trust.
• Manage business expenses within guidelines of the travel expense policy.
• Know and understand company product features, clinical benefits, and pricing in comparison to competitive products.
• Must uphold ethical business conduct, as well as, maintain confidentiality of sensitive information.
• Understand the various reimbursement platforms and requirements for all products in each product category.
• Attend trade shows.
• Be a self-starter capable of organizing a travel call pattern and appointment calendar that maximizes efficiency and fills each workday.
• Ensure to follow safety, quality, and other company requirements and standards.
• Perform all duties in a manner that follows, demonstrates, and promotes the Company’s values.
• Report to work as scheduled, on time, and able to work entire work schedule.
• Perform additional duties as assigned.
  
  

Knowledge, Skills, And Ability

• Excellent verbal and written communication, presentation, and negotiation skills.
• Strong leadership and collaboration skills.
• Strong commercial awareness, strategic mindset, and an ability to analyze data to translate results into actionable strategies.
• Exceptional relationship-building skills, integrity, and a customer-focused approach.
• Exceptional proven business acumen with an understanding of market potential, profit margins, and contract development and negotiation.
• Strong presentation skills, ability to listen to customers, and confidence in front of large groups.
• Strong collaboration skills to effectively work with cross-functional teams.
• Proactive and self-motivated with the ability to work independently and in a team environment.
• Advanced level skills using computer applications (Word, Excel, enterprise software).
• Ability to lift and handle wheelchairs.
• Intermediate level math and analytical proficiency.
• Ability to observe and identify details.
• Ability to work extended hours as scheduled, including weekends.
  
  

Physical Demands

• Frequent sitting, wrist manipulation, walking, and standing.
• Frequent bending, pushing, pulling, and twisting.
• Frequent to continuous driving in a vehicle and/or travel.
• Frequent light work with lifting up to 20 pounds.
• Occasional medium work with lifting up to 50 pounds.
• Must be able to lift, handle, load, and unload all products.
• Must be able to read and interpret documents and video displays and read fine print and computer screens for data entry/analysis.
• Must be able to speak clearly and distinctly to convey information to customers.
• Manual dexterity to type and operate office equipment frequently.
• Must be able to complete all physical requirements to perform essential functions.
  
  

Qualifications Education

• Bachelor’s Degree in Business Administration, Sales, Marketing or a related field; or a combination of education and 7 years’ experience in a clinical field (OT, PT, Kinesiology)
• Must possess and maintain a valid driver’s license.
  
  

Experience

• Required:
• 7 years of proven experience in enterprise account management, client services, or similar position within the healthcare or clinical industry and with a track record of meeting or exceeding sales targets.
• Experience and proven ability to work effectively both independently and within a team environment.
• Advanced level experience with computer applications.
• Preferred:
• Clinical or sales experience or ATP certification is highly preferred.
  

Working Environment

• Remote position with an expectation to travel as necessary.
• Expectation may include overnight/hotel accommodation travel.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodation.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.