What are the responsibilities and job description for the Customer Service - Data Entry Specialist position at Ki Mobility?
JOB REQUIREMENTS: Job Summary The Data Entry Specialist position works
directly with clinical professionals around the world to create custom
wheelchairs for their clients. This position will be the front line of
support to process customer orders through internal systems and
communicate with customers via email and phone. This position also
maintains a high degree of professionalism and effective communication
To Support Our Customers. Essential Functions Job Responsibilities
Professionally interact with customers primarily through email to
provide and process information in response to inquires, requests, and
orders for a wide range of highly configurable mobility products.
Accurately prepare detailed orders based on customer supplied
information. Engage with appropriate internal departments to assist in
response to the customer. Resolve product or service concerns/complaints
by determining the cause of the problem, selecting and explaining the
best solution, expediting the correction or adjustment as needed, and
following up to ensure solution. Utilize various proprietary software
and resources to maintain detailed and accurate order entry
documentation to facilitate a smooth transition to other departments.
Effectively communicate with Customer Service team members and cross
functionally with other departments (ex: sales and production) in a
professional and efficient manner. Work as a team and maintain
professionalism at all levels in the organization. Actively participate
in education/training programs to continually learn and retain knowledge
about Ki Mobility products to quickly and accurately assist customers.
Ensure and follow safety requirements and standards. Maintain a safe,
neat and orderly work environment. Perform all duties in a manner that
follows, demonstrates, and promotes Company\'s values. Report to work as
scheduled, on time, and able to work entire work schedule. Perform
additional duties as assigned. Knowledge, Skills, and Ability Ability to
transpose information accurately and effectively between customer orders
and internal software systems. Ability to respond effectively to new,
complex, and problematic situations and adapt your behavior to provide
the best possible customer service. Skill and ability in professionalism
while interacting with customers and company associates. Skill and
ability to navigate multiple computer applications, with the use of dual
monitors. Detail oriented with a passion for and ability to continuously
learn. Possess excellent oral and written communication skills. Skill
and ability to multi-task, prioritize, and manage time efficiently.
Ability to exercise patience to get questions answered correctly and
timely. Ability to read and interpret parts diagrams. Critical thinking
skills with the ability to interpret detailed customer information to
find accurate solutions. Basic level skills using computer applications
(Microsoft Suite, enterprise software). Basic math proficiency. Able to
work effectively both independently and within a team environment.
Ability to be highly adaptable and responsive to changing business
needs. Possess a continuous improvement mindset. Ability to observe and
identify details. Ability to work extended hours as scheduled, including
weekends. Physical Demands Frequent sitting, wrist manipulation,
walking, and standing. Frequent sedentary work with lifting up to 10
pounds. Occasional light work with lifting up to 20 pounds. Manual
dexterity to type and operate office equipment frequently. Must be able
To Complete All Physical Requirements To Perform Essential Functions.
Working Environment Standard working conditions include a
temperature-controlled office and manufacturing environment. \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: Experience Required: o Minimum of
2 years of experience in an office-based customer service related
position or related experience working with complex or cust m products.
APPLICATION INSTRUCTIONS: Apply Online:
http://www.kimobility.com/careers
directly with clinical professionals around the world to create custom
wheelchairs for their clients. This position will be the front line of
support to process customer orders through internal systems and
communicate with customers via email and phone. This position also
maintains a high degree of professionalism and effective communication
To Support Our Customers. Essential Functions Job Responsibilities
Professionally interact with customers primarily through email to
provide and process information in response to inquires, requests, and
orders for a wide range of highly configurable mobility products.
Accurately prepare detailed orders based on customer supplied
information. Engage with appropriate internal departments to assist in
response to the customer. Resolve product or service concerns/complaints
by determining the cause of the problem, selecting and explaining the
best solution, expediting the correction or adjustment as needed, and
following up to ensure solution. Utilize various proprietary software
and resources to maintain detailed and accurate order entry
documentation to facilitate a smooth transition to other departments.
Effectively communicate with Customer Service team members and cross
functionally with other departments (ex: sales and production) in a
professional and efficient manner. Work as a team and maintain
professionalism at all levels in the organization. Actively participate
in education/training programs to continually learn and retain knowledge
about Ki Mobility products to quickly and accurately assist customers.
Ensure and follow safety requirements and standards. Maintain a safe,
neat and orderly work environment. Perform all duties in a manner that
follows, demonstrates, and promotes Company\'s values. Report to work as
scheduled, on time, and able to work entire work schedule. Perform
additional duties as assigned. Knowledge, Skills, and Ability Ability to
transpose information accurately and effectively between customer orders
and internal software systems. Ability to respond effectively to new,
complex, and problematic situations and adapt your behavior to provide
the best possible customer service. Skill and ability in professionalism
while interacting with customers and company associates. Skill and
ability to navigate multiple computer applications, with the use of dual
monitors. Detail oriented with a passion for and ability to continuously
learn. Possess excellent oral and written communication skills. Skill
and ability to multi-task, prioritize, and manage time efficiently.
Ability to exercise patience to get questions answered correctly and
timely. Ability to read and interpret parts diagrams. Critical thinking
skills with the ability to interpret detailed customer information to
find accurate solutions. Basic level skills using computer applications
(Microsoft Suite, enterprise software). Basic math proficiency. Able to
work effectively both independently and within a team environment.
Ability to be highly adaptable and responsive to changing business
needs. Possess a continuous improvement mindset. Ability to observe and
identify details. Ability to work extended hours as scheduled, including
weekends. Physical Demands Frequent sitting, wrist manipulation,
walking, and standing. Frequent sedentary work with lifting up to 10
pounds. Occasional light work with lifting up to 20 pounds. Manual
dexterity to type and operate office equipment frequently. Must be able
To Complete All Physical Requirements To Perform Essential Functions.
Working Environment Standard working conditions include a
temperature-controlled office and manufacturing environment. \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: Experience Required: o Minimum of
2 years of experience in an office-based customer service related
position or related experience working with complex or cust m products.
- Experience with Microsoft Office programs (Word, Excel) and other
APPLICATION INSTRUCTIONS: Apply Online:
http://www.kimobility.com/careers