Quality Assurance Coordinator

YOU AND KHS:
TOGETHER WE’RE WORLD CLASS

Short description

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Your responsibilities

• Receive, review, classify, process, assign, and distribute all quality notifications received by the Quality Department. Ensure proper categorization and routing of ZR, Z2, Z3, and ZL quality notifications according to established procedures and departmental guidelines.
• Independently evaluate, process, resolve, and close routine quality notifications that do not require technical investigation, engineering review, or cross-functional analysis.
• Monitor notification status, aging, and completion of assigned actions and escalate urgent or overdue issues.
• Coordinate activities with internal departments and support Quality Technicians and Specialists by ensuring notifications are properly documented and routed for technical review when required.
• Coordinate RMA activities and maintain accurate records associated with returned materials, warranty claims, and quality investigations.
• Create and process Free of Charge orders and coordinate requests for customer credits and credit note processing.
• Initiate and monitor rework orders and related documentation.
• Maintain accurate quality records, reports, notification documentation, warranty records, and supporting information within SAP and other quality systems.
• Support compliance with ISO, UL, ASME, CSA, CRN and other applicable quality standards and company quality system requirements.
• Assist the Quality Manager and Quality team with workflow improvements, process standardization, departmental organization activities, and continuous improvement projects.
• Provide administrative and organizational support to the Quality Department.
• Serve as an internal resource regarding quality notification processes, documentation requirements, and status tracking activities.

Your profile

• Minimum three years of experience in quality administration, quality coordination, warranty administration, manufacturing support, project coordination, customer service administration, or a related business function.
• High school diploma or GED required. An Associate degree in Business Administration, Quality, Supply Chain, or a related field is preferred.
• Experience with SAP or similar ERP systems preferred.
• Experience processing quality notifications, warranty claims, RMAs, nonconformance reports, customer returns, or related quality system activities preferred.
• Experience working in a manufacturing environment preferred.
• Ability to read, analyze, and interpret business documents, procedures, quality records, reports, and technical information.
• Ability to apply basic mathematical concepts including percentages, ratios, and statistical information commonly used in reporting and quality-related administrative activities.

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

Contact Person

Katie Williams
Human Resources

Why KHS?

KHS is a global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation and reliability – and have done for over 150 years.

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

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The KHS family

competence.khs.com

Our customer magazine with even more new products and customer stories.

connect.khs.com

Your digital customer portal

pet.khs.com

Learn more about our optimum PET systems for your products.

sustainability.khs.com

Learn how we can contribute to more sustainability.

webinar.khs.com

Digital expert seminars

Contacts

You need fast and direct help with malfunctions or spare parts?
Our 24h service desk is always happy to help you:

Phone

+49 231 569-10000

About KHS

As an international manufacturer of filling and packaging equipment for the beverage, food, and non-food sectors KHS Group holds a leading position within the industry. The German company was established in 1993 from a merger involving Holstein & Kappert AG of Dortmund (founded in 1868) and Seitz-Werke GmbH in Bad Kreuznach (later SEN AG).

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