What are the responsibilities and job description for the Member Services Representative - Temporary position at KHS?
We appreciate your interest in our organization and assure you that we are sincerely interested in your qualifications. A clear understanding of your background and work history will help us potentially place you in a position that meets your objectives and those of the organization. Qualified applicants are considered for positions without regard to race, color, religion, sex (including pregnancy, childbirth and breastfeeding, or any related medical conditions), national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, genetic information, gender expression, military status, or the presence of a non-job related medical condition or disability (mental or physical).
**This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.**
About us
Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery.
Essential Duties and Responsibilities:
• Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and
strongly commit to advance the organization’s strategic plan.
• Open all incoming mail and distribute the mail to the appropriate department/person
according to departmental policy. Date stamps each piece of mail with current date.
• Handle department returned mail and maintain the returned mail file. Correct addresses
and re-mail as necessary.
• Answer incoming calls and document interactions with callers in CRM
• Make outgoing calls and document interactions with callers in CRM.
• Composes simple letters, memos, confidential reports, and completes standard forms
from information received in handwritten or typed form, generally without being given
specific oral or written instructions.
• Maintains departmental inventory.
• Creates manual and electronic files; searches for files; retrieves information from files; monitors use of confidential and miscellaneous files and their contents; purges files and/or information from files; closes files.
• Operates a variety of office machines such as, copier, facsimile, and multiple line
telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and
other departments.
• Keep record in files of all documents that are pulled.
• Scan documents as needed.
• Answer phones and screen calls.
• Assists management staff and other departments in completing special projects, as
assigned.
• Performs other job-related duties as required.
• Adheres to all company policies and procedures relative to employment and job
responsibilities.
Employment Standards:
Education: High School Diploma from an accredited school or equivalent; (diploma or GED
certificate required).
Experience: Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry. Typing skill of 30 WPM required.
Certifications:
• Bilingual Spanish/English Certification preferred
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis.
Salary : $22