Property Manager

Who We Are:

At KH Properties, we believe strong communities start with strong values: Community, Integrity, and Quality. We take pride in enhancing the lives of our residents, empowering our employees, and uplifting our communities. Specializing in owning, operating, and renovating multifamily apartments, we're more than just property managers—we create homes and build thriving communities.

The Opportunity:

The Property Manager oversees the overall management and daily operations of a multifamily apartment community. Their key duties include maximizing financial performance, maintaining resident satisfaction, ensuring property upkeep, and managing leasing and administrative functions. They lead and train on-site staff to meet company standards, enhance property value, and foster a positive environment for tenants and employees while promoting our core values of Community, Integrity, and Quality.

Reports to: 

Regional Manager

Supervises: 

Assistant Manager, Leasing Assistant, Maintenance Technician(s), and subcontractors.

Work Environment:

This is a full-time position that may require occasional evening or weekend work depending on operational needs. The Senior Property Manager will primarily work on-site at the property and may occasionally need to travel to other locations for training or meetings.

Key Responsibilities:

• Property Operations:

  • Manage the daily operations of the property, including leasing, rent collection, maintenance, and resident relations.

  • Ensure that property grounds, common areas, and amenities are well-maintained and presentable.

  • Oversee move-in and move-out processes, ensuring apartments are prepared for new residents in a timely manner.

  • Ensure compliance with all applicable laws, including fair housing and safety regulations.

  • Coordinate with vendors and contractors for property maintenance, repairs, and capital improvements.

• Leasing and Marketing:

  • Oversee all leasing activities, ensuring the property maintains high occupancy levels and attracts qualified residents.

  • Collaborate with the Regional Property Manager to implement marketing strategies and advertising campaigns.

  • Monitor market trends and competitor activity to adjust leasing and marketing strategies as needed.

  • Conduct tours for prospective residents, explain lease terms, and assist in completing rental agreements.

• Financial Management:

  • Manage the property's annual budget in collaboration with the Regional Property Manager.

  • Collect rent, track delinquencies, and take necessary action for late payments or lease violations including evictions.

  • Prepare financial reports, track property performance metrics, and identify opportunities to improve financial results.

  • Implement cost-control measures to manage expenses and increase property profitability.

• Resident Relations:

  • Provide exceptional customer service to residents, promptly addressing complaints and resolving issues.

  • Foster a positive living environment and encourage resident engagement through community events and activities.

  • Ensure timely communication with residents regarding maintenance schedules, policy updates, and other relevant information.

  • Respond to escalated resident concerns and issues professionally and efficiently.

• Team Leadership:

  • Lead, train, and supervise the on-site staff, including leasing agents, maintenance personnel, and office support.

  • Ensure team members are knowledgeable about property policies and procedures and provide ongoing training as necessary.

  • Conduct performance evaluations, provide constructive feedback, and manage any performance-related issues.

  • Promote a positive and collaborative work environment that encourages staff development and teamwork.

• Compliance and Risk Management:

  • Ensure that the property complies with all relevant federal, state, and local laws, including fair housing regulations.

  • Maintain accurate records of leases, tenant files, inspections, and property incidents.

  • Implement and enforce safety procedures to minimize risks and protect residents, staff, and property assets.

  • Coordinate regular property inspections to ensure compliance with health and safety regulations.

KH Promise: Our company and properties are guided by three core values:

• Quality: We deliver top-quality service, exceeding expectations with fairness, timeliness, and proactive action.

• Community: We foster exceptional, fulfilling communities focused on development, excellence, and loyalty.

• Integrity: We operate ethically, delivering on promises and empowering a culture of integrity.

Skills and Competencies:

• Strong organizational and problem-solving skills.

• Ability to prioritize tasks and manage time effectively.

• Leadership and team-building abilities.

• Exceptional interpersonal and communication skills.

• Financial analysis and reporting proficiency.

Qualifications:

• High school diploma or equivalent required; bachelor's degree in Business, Real Estate, or related field preferred.

• Minimum of 3-5 years of property management experience in a multifamily setting.

• Strong knowledge of property management software (e.g., AppFolio, Yardi, or similar platforms)

• Understanding of Fair Housing Laws and other applicable regulations.

• Proven leadership and team management skills.

• Strong financial acumen with experience in budgeting, rent collection, and financial reporting.

• Excellent customer service, communication, and conflict resolution skills.

• Ability to handle multiple tasks and meet deadlines.

• Employment is contingent upon successful completion of background screening and other applicable checks, as permitted by state law.

Equal Opportunity Employment

KH Properties is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.