What are the responsibilities and job description for the HVAC Service Manager position at KHI Mechanical Services?
Roles: Under general supervision oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, financial goals and client satisfaction.
Responsibilities:
- Supervises and provides leadership for assigned Teams. Ensure developmental plans are in place.
- Leads the execution efforts of assigned business. Ensure consistency of delivery systems. Monitors and tracks the business plans.
- Coordinates the team’s interface with sales to ensure all sales opportunities are supported including linkage to installation opportunities.
- Escalates potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
- Ensures that serviced account portfolios are achieving growth, proper profit levels and customer satisfaction.
- Recommends and supports staffing requirements for the assigned business.
- Implements plans to comply, and monitor standards for HVAC operations. Audits the effectiveness of operations and makes changes to improve performance.
- Ensure that contractual obligations are completed and customer satisfaction is achieved.
- Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
- Effectively utilizes branch manpower and management and deployment of overall resources.
- Analyzes operations processes and provide recommendations for improvements.
- Executes other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
- Recruits, hires and retain operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews.
- Works with team leaders to ensure proper manpower and skill levels for the successful and profitable execution of the business.
- Performs other duties as related to customer satisfaction, deployment of strategic initiatives to teams, development and maintenance of team business plans and account management of service customers.
Qualifications
- Progressive operational experience in HVAC services.
- Experience in management role with responsibility for the productivity and development of others.
- Experience in an operational HVAC role with leadership responsibilities
Pay: From $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $85,000