Strategic Account Manager

TL;DR Kharon is seeking a full-time, Denver or Washington DC based Strategic Account Manager. This role requires onsite attendance, with additional flexibility after successful onboarding.

RESPONSIBILITIES:

• Serve as the primary point of contact for an assigned book of business, ensuring timely, proactive communication and acting as the trusted advisor and advocate for client needs and experiences.
• Nurture and strengthen client relationships by consistently delivering value, addressing evolving business needs, and strategically driving client satisfaction to support strong retention and identify upsell opportunities.
• Manage and close renewals for assigned clients.
• Identify and qualify upsell opportunities by developing a strong understanding of client needs and workflows, to present strategic solutions and expand Kharon's footprint within client organizations.
• Maintain an in-depth understanding of Kharon’s platform, its full range of features, advantages, and services, while cultivating key relationships and monitoring competitive risks.
• Conduct regular strategic business reviews with key accounts
• Act as the principal conduit between clients and Kharon's diverse business divisions, guaranteeing unparalleled service and solutions.
• Develop and execute strategic account plans that capture client goals, organizational structures, and retention/growth strategies.

QUALIFICATIONS:

• Bachelor’s degree required, with a minimum of 5-7 years of experience in Account Management or a closely related client-facing role, preferably in a high-growth B2B environment.
• Demonstrated success managing B2B data or software renewals, with a strong track record of driving retention, identifying expansion opportunities, and delivering exceptional client service.
• Solid understanding of key compliance regulations, including anti-money laundering (AML), know-your-customer (KYC) requirements, sanctions programs, financial crimes compliance, and environmental, social, and governance (ESG) frameworks.
• Knowledge of governance, risk, and compliance (GRC) practices, as well as business intelligence research, conflict and illicit finance analysis, banking sector risk management, or national security–related regulatory matters.
• Willingness to travel up to 10% annually for client meetings, conferences, and internal events, with the flexibility to support client needs as they arise.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for an Account Manager to join us as we work to shape the way businesses perceive and navigate global risks.

As a Strategic Account Manager at Kharon, you will play a pivotal role as the primary liaison for our global clientele, ensuring exceptional service and support across our portfolio. Your responsibilities will encompass nurturing and enhancing client relationships to drive retention and identify upsell opportunities. Through comprehensive product training and expert demonstrations, you will empower clients to leverage Kharon’s cutting-edge tools effectively. Your adeptness in resolving inquiries spanning content, technical aspects, and sales will be crucial in maintaining client satisfaction and facilitating the Sales team in securing new business and renewals. By developing a profound understanding of Kharon’s platform, its capabilities, and staying abreast of updates, you will serve as the go-to resource for clients and internal stakeholders alike, contributing significantly to our mission of revolutionizing global security intelligence.

To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We’re nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:

• Fully sponsored medical, dental, and vision
• FSA program for both medical and dependent care
• 401k Roth with matching and immediate vesting
• Paid time off 11 paid holidays

If interested in pursuing this position, please visit www.kharon.com to apply.

Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.