What are the responsibilities and job description for the Service Advisor position at KGZ TRANSPORT CORP?
Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our heavy duty repair service team. The ideal candidate will serve as the primary point of contact for customers needing truck/trailer maintenance or repairs, ensuring a seamless experience from initial consultation to service completion. This role requires strong semi truck knowledge, excellent communication skills. Experience with dealership operations, truck/trailer service management. The Service Advisor will coordinate between customers and technicians, order parts and keep inventory up to date .
Responsibilities
- Greet customers promptly and professionally, establishing a positive rapport
- Assess vehicle issues through customer descriptions and initial inspections
- Prepare detailed repair orders and estimates using Fullbay estimating and service writing skills
- Communicate effectively with technicians regarding unit repairs and diagnostics
- Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, transmissions, diesel engine repairs, shocks & struts, air brakes, and auto body repairs
- Explain repair recommendations clearly to customers and answer questions about repair processes
- Handle cash transactions accurately and process payments efficiently
- Maintain detailed records of all services performed and customer interactions
- Follow up with customers post-service to ensure satisfaction and promote repeat business
Experience
- Prior dealership experience or background in truck service management is preferred
- Proven ability in automotive diagnostics and mechanical knowledge across various systems including transmissions, oil changes, alignments, suspension, tires, brakes, diesel engines, shocks & struts, air brakes.
- Experience working with service technicians to coordinate repairs and estimate costs
- Strong customer service skills with the ability to upsell services tactfully
- Familiarity with truck estimating software and service writing procedures
- Ability to handle transactions accurately and maintain professionalism under pressure
This position offers an excellent opportunity for motivated individuals passionate about the automotive industry to grow their careers while providing exceptional service to our valued customers.
Job Type: Full-time
Pay: $40,000.00 - $90,000.00 per year
Work Location: In person
Salary : $40,000 - $90,000