What are the responsibilities and job description for the D365 Distribution Systems Specialist position at KGPCo?
KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
- The Customer is Everything.
- Relationships Matter. All of Them.
- Question Things. Take Action.
- Work Hard. Work Smart. Enjoy the Experience.
- Growth Mindset.
It’s not just a job – it’s a step in your career!
Summary:
The D365 Distribution Systems Specialist serves as the bridge between warehouse operations and technology, ensuring Microsoft Dynamics 365 (D365) is optimized to support efficient, accurate, and scalable distribution processes. This role combines a deep understanding of distribution center workflows with expertise in D365 Supply Chain Management to drive process improvements, troubleshoot issues, and support system enhancements.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the subject matter expert (SME) for D365 within distribution center operations, particularly Warehouse Management and Inventory modules.
- Partner with operations leadership to identify opportunities to streamline warehouse processes through system configuration or functionality.
- Provide end-user support, including troubleshooting issues, resolving system errors, and coordinating with IT/ERP teams as needed.
- Develop, maintain, and deliver training materials to ensure effective adoption of D365 functionality across warehouse staff.
- Collaborate with cross-functional teams (IT, supply chain, transportation, finance) to support system enhancements, upgrades, and integrations.
- Participate in testing, validation, and documentation of system changes, upgrades, and new features.
- Monitor system performance, reporting, and data accuracy to ensure smooth day-to-day operations.
- Act as a liaison between distribution centers and corporate ERP teams, translating operational needs into system requirements.
- Support reporting and analytics efforts to provide insights into distribution performance, accuracy, and efficiency.
SAFETY DUTIES & RESPONSIBILITIES:
- Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGPCo Injury and Illness Prevention Program Manual.
- Participate in job site safety and hazard analysis.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
- Hands-on experience with Microsoft Dynamics 365 (Supply Chain/Warehouse Management modules strongly preferred).
- 3 years of experience in distribution center, warehouse, or supply chain operations.
- Strong understanding of warehouse processes (receiving, put-away, picking, shipping, cycle counting, inventory control).
- Ability to translate operational challenges into system solutions.
- Experience with system testing, training, and user support.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and collaboration skills; ability to partner with both technical and non-technical stakeholders.
- Experience with ERP system implementation or upgrades (D365 F&O, AX, or similar)
- Knowledge of EDI, transportation systems, or related supply chain applications.
REQUIRED SKILLS:
- Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
- Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
- The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to listen and speak. The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands.
Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
BENEFITS:
- Medical, Dental, Vision and Supplemental insurance plans
- Flexible Spending Accounts
- 401(k) with Company match
- Generous vacation, holiday, and sick/safe time
- Pet insurance for our non-human family members
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
About KGPCo:
KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support.From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.
