Key Account Manager

Key Account Manager

Location: North Bay, Rohnert Park, CA (In-Office)

Salary Range: $110,000–$140,000 annually (based on experience and qualifications)

About the Role

KG Technologies is seeking an experienced Key Account Manager to join our growing team. This is a highly visible role responsible for managing strategic customer relationships, driving account growth, and ensuring the successful execution of customer programs.

The ideal candidate will possess a strong technical foundation, preferably in engineering, combined with exceptional commercial acumen and relationship management skills. This individual will serve as the primary interface for key customers, partnering closely with internal teams to deliver outstanding customer experience while identifying opportunities for long-term business growth.

Key Responsibilities

• Develop and execute strategic account growth plans for assigned customers.
• Drive revenue growth by identifying and developing new business opportunities within existing accounts.
• Lead commercial discussions, pricing negotiations, and contract conversations, with executive leadership support as needed.
• Serve as the primary point of contact for assigned customers, building trusted, long-term relationships.
• Project manages customer programs from launch through production, ensuring timelines, deliverables, and customer expectations are met.
• Collaborate cross-functionally with Engineering, Operations, Quality, Supply Chain, and Product Development to ensure successful program execution.
• Act as the Voice of the Customer by gathering insights into future product requirements, market trends, competitive activity, and technology roadmaps, and communicating these insights into actionable recommendations for Product Development and business strategy.
• Partner closely with Product Development and Engineering teams to ensure customer requirements are reflected in future product roadmaps.
• Ensure customers receive exceptional service throughout the relationship lifecycle, proactively resolving issues while driving long-term customer success and retention.
• Provide regular account updates, sales forecasts, and growth plans to leadership.

Key Performance Indicators

Success in this role will be measured by:

• Growth and expansion of assigned customer accounts
• Customer satisfaction and relationship strength
• Successful execution and delivery of customer programs
• Achievement of revenue and profitability objectives
• Identification and conversion of new opportunities within existing accounts

Qualifications

Required

• Bachelor’s degree in engineering or a related technical field, or equivalent industry experience.
• Experience in a customer-facing role such as Account Management, Technical Sales, Business Development, Program Management, or Project Management within a manufacturing or engineering environment.
• Strong technical aptitude with the ability to understand customer applications and engineering concepts.
• Excellent communication, negotiation, and relationship-building skills.
• Proven ability to manage multiple customer programs and priorities simultaneously.
• Strong organizational, analytical, and problem-solving abilities.
• Proficiency with Microsoft Office and CRM systems.

Preferred

• Experience in electronic manufacturing services (EMS), electromechanical manufacturing, industrial manufacturing, or related industries.
• Experience managing complex customer accounts and cross-functional project teams.
• Knowledge of product development and new product introduction (NPI) processes.

What You'll Bring

• A customer-first mindset with a passion for building long-term partnerships.
• Strong commercial judgment balanced with technical credibility.
• The ability to influence and collaborate across multiple departments.
• Initiative, accountability, and a results-oriented approach.
• Excellent project management and organizational skills.
• A proactive approach to identifying opportunities and solving problems.

Why Join KG Technologies?

At KG Technologies, you'll work with a collaborative team committed to delivering innovative solutions and exceptional customer experiences. We offer opportunities to make a meaningful impact, build lasting customer relationships, and contribute to the growth of both our customers and our business. Excellent benefits with 100% employer paid medical, dental & vision premiums for employees and a generous retirement program.

Equal Employment Opportunity

KG Technologies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.