Business Systems Analyst II

Responsibilities

A client with Kforce is seeking a Business Systems Analyst II to join their team in Plano, TX. Responsibilities:

• Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date
• Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics
• Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution.
• Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed
• Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities
• * Salesforce Reporting, Dashboards, Queues = 50%
• Analytics of the data and reporting = 50%
  
  

Requirements

• Experience with Salesforce and generating Salesforce reporting
• Exceptional attention to detail to ensure data integrity and accuracy in all tasks
• A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment
• Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions
• Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus)
• Effective communication skills to interact with cross-functional teams and convey information clearly
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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