Network Operations Analyst

RESPONSIBILITIES:
Kforce has a client in Cincinnati, OH that is seeking a Network Operations Analyst.

Essential Job Functions:
* Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents
* Technical Subject Matter Expert on client's customer facing network environments and operations
* Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved
* Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms
* Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents
* Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team
* Provide critical network incident conference call facilitation and assistance
* Create and review network device and network system change procedures and documentation
* Perform proactive maintenance on network routers, switches, wireless access points and other network equipment
* Network device implementation support and assistance for new network devices
* Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks
* Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations

REQUIREMENTS:
* 3-5 years of experience working in network technologies
* 3-5 years of experience with wi-fi and wireless infrastructures
* Experience and knowledge of Network routing and switching protocols
* Good customer service skills
* Familiarity and experience with SDWAN Platforms
* Highly motivated and service oriented
* Must be self-motivated and capable of working with minimal supervision
* Must be able to work within a team environment and/or individually
* Excellent organizational, multi-tasking, and teamwork skills
* Desire to learn new technologies and keep technical skills current
* Strong communication skills both verbal and written
* Requires weekend coverage and night coverage
* Experience in troubleshooting routers and Hewlett-Packard switches a plus
* Experience with Extreme Network wireless access points a plus
* Previous experience with network monitoring tools a plus
* Experience and familiarity with Linux Operating system a plus

Desired Previous Job Experience/Education:
* Experience in troubleshooting Linux based/Cisco/Arista network routers and Aruba/Cisco switches
* Familiarity and experience with XIQ wireless access points
* Experience with Aruba EdgeConnect SDWAN Platform

Potential Career Path from this position:
* Network Engineer

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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