What are the responsibilities and job description for the Lead Incident Response Engineer / Analyst position at Kforce Technology Staffing?
RESPONSIBILITIES:
Kforce has a client that is seeking a Lead Incident Response Engineer/Analyst in Jacksonville, FL.
Overview:
The Business Analyst (Problem Manager) is responsible for overseeing the timely identification, management, and resolution of high-priority incidents and underlying problems within a complex IT environment. This role ensures that defined service level agreements (SLAs) are met and that appropriate resources are aligned based on priority and business impact.
The Problem Manager works across cross-functional teams and key stakeholders to proactively mitigate risks, minimize service disruptions, and support the resolution of critical incidents and escalations. This includes leading response efforts during high-impact events and driving coordination to restore services efficiently.
This position requires a strong understanding of ITIL and ITSM frameworks, along with the ability to leverage data and analytics to identify trends, improve root cause analysis, and enhance overall problem resolution processes.
REQUIREMENTS:
* 4 years of experience working within an Incident Management or Problem Management team preferred
* 1 years of experience in a people management position
* Experience with ITSM tools (ServiceDesk, Service-Now and etc.)
* Good problem-solving skills, with creative thinking and high attention to detail
* Broad understanding of IT application and infrastructure principles
* Ability to manage multiple tasks, projects, and shifting workloads, in a fast-paced environment
* Strong interpersonal skills: ability to work on cross-functional teams and foster the team's commitment to the tasks
* Ability to effectively prioritize and execute tasks appropriately, on time and to a high standard
* Demonstrate strong initiative, self-motivation, and commitment to the job
* Ability to work independently, self-starter
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Lead Incident Response Engineer/Analyst in Jacksonville, FL.
Overview:
The Business Analyst (Problem Manager) is responsible for overseeing the timely identification, management, and resolution of high-priority incidents and underlying problems within a complex IT environment. This role ensures that defined service level agreements (SLAs) are met and that appropriate resources are aligned based on priority and business impact.
The Problem Manager works across cross-functional teams and key stakeholders to proactively mitigate risks, minimize service disruptions, and support the resolution of critical incidents and escalations. This includes leading response efforts during high-impact events and driving coordination to restore services efficiently.
This position requires a strong understanding of ITIL and ITSM frameworks, along with the ability to leverage data and analytics to identify trends, improve root cause analysis, and enhance overall problem resolution processes.
REQUIREMENTS:
* 4 years of experience working within an Incident Management or Problem Management team preferred
* 1 years of experience in a people management position
* Experience with ITSM tools (ServiceDesk, Service-Now and etc.)
* Good problem-solving skills, with creative thinking and high attention to detail
* Broad understanding of IT application and infrastructure principles
* Ability to manage multiple tasks, projects, and shifting workloads, in a fast-paced environment
* Strong interpersonal skills: ability to work on cross-functional teams and foster the team's commitment to the tasks
* Ability to effectively prioritize and execute tasks appropriately, on time and to a high standard
* Demonstrate strong initiative, self-motivation, and commitment to the job
* Ability to work independently, self-starter
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $120,000 - $130,000