What are the responsibilities and job description for the Computer Operations Manager position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client in Celebration, FL that is seeking a Computer Operations Manager.
Responsibilities:
* Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response
* Ensure operational support coverage and adherence to service level agreements (SLAs)
* Monitor system performance and availability, ensuring timely resolution of issues
* Develop, implement, and maintain operational standards, procedures, and best practices
* Ensure compliance with internal policies, industry standards, and regulatory requirements
* Plan and manage the integration and support of new technologies into the environment
* Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
* Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
* Conduct performance evaluations, training, and succession planning
* Provide input on business continuity planning and disaster recovery strategies
* Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
* Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
* Monitor service ticket queue and resolve tickets as assigned
* Document work performed and resolutions
* Perform advanced network and telephony support
* Provide on-site support for remote troubleshooting by other OIT technical staff
* Travel between locations required 25% - 40%
REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience
* 7 years of IT work experience, including managing teams responsible for production and operations support
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Celebration, FL that is seeking a Computer Operations Manager.
Responsibilities:
* Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response
* Ensure operational support coverage and adherence to service level agreements (SLAs)
* Monitor system performance and availability, ensuring timely resolution of issues
* Develop, implement, and maintain operational standards, procedures, and best practices
* Ensure compliance with internal policies, industry standards, and regulatory requirements
* Plan and manage the integration and support of new technologies into the environment
* Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
* Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
* Conduct performance evaluations, training, and succession planning
* Provide input on business continuity planning and disaster recovery strategies
* Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
* Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
* Monitor service ticket queue and resolve tickets as assigned
* Document work performed and resolutions
* Perform advanced network and telephony support
* Provide on-site support for remote troubleshooting by other OIT technical staff
* Travel between locations required 25% - 40%
REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience
* 7 years of IT work experience, including managing teams responsible for production and operations support
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Salary : $55 - $65