What are the responsibilities and job description for the Client Technology Analyst position at Kforce Technology Staffing?
RESPONSIBILITIES:
Kforce has a client in need of a Client Technology Analyst in Boston, MA.
Responsibilities:
* Provide Tier 1 technical support for Windows and macOS desktops, laptops, and mobile devices
* Troubleshoot hardware, OS, application, and Microsoft 365 issues
* Resolve account access, and password issues
* Manage incidents and service requests in ServiceNow in accordance with SLAs
* Image, configure, deploy, and support endpoint devices and peripherals
* Perform basic endpoint diagnostics, performance remediation, and asset lifecycle support
* Deliver professional customer service with clear documentation and timely communication
* Escalate issues appropriately and collaborate with CTS engineers
* Support endpoint refreshes, system migrations, and technology upgrade initiatives
* Assist with software rollouts, testing, deployments, and post-deployment support
* Maintain inventory, asset tracking, and project documentation
* Follow standard processes, contribute to knowledge articles, and support team operations
REQUIREMENTS:
* Associate's degree or equivalent combination of education and experience
* 0-2 years of experience in IT support, customer service, or a related technical role
* Strong communication and customer service skills
* Ability to work independently and as part of a team
Basic knowledge of:
* Windows and/or macOS operating systems
* Common productivity tools (Microsoft Office / Microsoft 365)
* Hardware troubleshooting concepts
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in need of a Client Technology Analyst in Boston, MA.
Responsibilities:
* Provide Tier 1 technical support for Windows and macOS desktops, laptops, and mobile devices
* Troubleshoot hardware, OS, application, and Microsoft 365 issues
* Resolve account access, and password issues
* Manage incidents and service requests in ServiceNow in accordance with SLAs
* Image, configure, deploy, and support endpoint devices and peripherals
* Perform basic endpoint diagnostics, performance remediation, and asset lifecycle support
* Deliver professional customer service with clear documentation and timely communication
* Escalate issues appropriately and collaborate with CTS engineers
* Support endpoint refreshes, system migrations, and technology upgrade initiatives
* Assist with software rollouts, testing, deployments, and post-deployment support
* Maintain inventory, asset tracking, and project documentation
* Follow standard processes, contribute to knowledge articles, and support team operations
REQUIREMENTS:
* Associate's degree or equivalent combination of education and experience
* 0-2 years of experience in IT support, customer service, or a related technical role
* Strong communication and customer service skills
* Ability to work independently and as part of a team
Basic knowledge of:
* Windows and/or macOS operating systems
* Common productivity tools (Microsoft Office / Microsoft 365)
* Hardware troubleshooting concepts
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $23 - $28