ServiceNow Solutions Architect (PSDS)

Responsibilities

Kforce has a client in Austin, TX that is seeking a ServiceNow Solutions Architect (PSDS) to lead the design and delivery of Public Sector Digital Services (PSDS) solutions, with a specific focus on building accelerators and automation packages that compress implementation timelines (targeting ~100-day delivery models). This role will architect scalable, government-focused digital workflows that modernize citizen services, case management, and government employee services, leveraging the full ServiceNow platform. The architect will play a key role in standardizing reusable assets, frameworks, and automation patterns to drive speed, consistency, and quality across PSDS implementations. Key Responsibilities:

• Lead end-to-end architecture and solution design for ServiceNow PSDS implementations
• Design and build PSDS accelerators, templates, and reusable solution packages to enable rapid deployments
• Develop -implementation-in-a-box- models to compress timelines toward 100-day deployments
• Standardize: Intake workflows, Case lifecycle management, Citizen engagement models, and compliance reporting patterns
• Integrate ServiceNow AI capabilities (Now Assist, Predictive Intelligence, Virtual Agent) into PSDS solutions
• Design agentic workflows and AI-assisted case management
• Implement AI governance, security, and compliance controls aligned to public sector requirements
• Identify high-value use cases for Case summarization, Intake deflection and Automated decisioning
  
  

Create Automation Frameworks Using

• Flow Designer/Workflow Orchestration
• IntegrationHub and APIs
• Pre-built data models, case schemas, and service catalogs
  
  

Design end-to-end digital workflows and self-service portals for:

• Citizen requests and case submission
• Government employee services
  
  

Optimize For

• Automation-first design
• Reduced manual processing
• Improved service delivery SLAs
  
  

Requirements

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CSM, HRSD, or PSDS preferred)
• ITIL v4 Foundation (preferred)
• 7-10 years of ServiceNow experience with strong architecture focus
• Proven experience leading enterprise-scale ServiceNow implementations across multiple modules (ITSM, CSM, HRSD, etc.)
• Experience building workflow automation and reusable solution frameworks
• Experience working in regulated or public sector environments
  
  

Hands-on expertise with:

• Flow Designer/Workflow Orchestration
• IntegrationHub and API integrations
• ServiceNow data model, CMDB, and CSDM
  
  

Strong Understanding Of

• Cloud architecture and integration patterns
• DevOps/CI/CD for ServiceNow
  
  

Preferred

• Direct experience with ServiceNow Public Sector Digital Services (PSDS)
• Experience designing accelerators or pre-configured implementation frameworks
• Knowledge of government compliance frameworks (FedRAMP, NIST, etc.)
• Background in AI-enabled workflow automation (Now Assist, GenAI, agentic workflows)
• Strong stakeholder communication and executive presentation skills
  
  

What Success Looks Like

• Delivery of repeatable PSDS accelerator frameworks
• Reduction in implementation timelines toward ~100-day deployment models
• Increased automation and reduction of manual processing in government workflows
• Improved citizen experience through digitized, AI-enabled services
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.