Senior IT Support Specialist

Responsibilities

Kforce has a client in Waltham, MA that is seeking a Senior IT Support Specialist. This 3 month engagement will work onsite 3 days a week. Overview: We are seeking a Senior IT Support Specialist to join a fast-paced, global IT organization focused on delivering high-quality end-user support across multiple regions. This role provides Level 2 support and serves as an escalation point for Service Desk teams, helping resolve more complex technical issues while ensuring an excellent end-user experience. The Senior IT Support Specialist will support onboarding activities for new hires, contribute to knowledge development and documentation, and play a key role in driving continuous improvement across IT support operations. This is a hands-on role that requires strong technical troubleshooting skills, ownership of issues from intake through resolution, and the ability to operate effectively in a collaborative environment. Key Responsibilities:

• Provide Level 2 IT support for end users, resolving complex incidents and service requests
• Diagnose, document, track, and resolve issues using IT Service Management tools
• Serve as an escalation point for high-priority incidents and ensure timely resolution
• Support new hire onboarding including device setup, account provisioning, and access validation
• Partner with HR, Security, and IT teams to ensure smooth onboarding experiences
• Deliver onboarding walkthroughs and guidance on standard tools and systems
• Contribute to documentation, knowledge base articles, and process improvements
• Participate in IT projects and initiatives related to end-user experience
• Support audiovisual equipment for meetings and events as needed
• Independently manage workload, priorities, and deadlines
  
  

Requirements

• 3-5 years of experience in IT Support or Service Desk environments
• Strong hands-on experience supporting end-user devices and laptops
• Ability to assess incident impact and respond effectively to priority issues
• Strong written and verbal communication skills
• Customer-focused, dependable, and proactive mindset
  
  

Experience With

• Windows 11 administration and troubleshooting
• Microsoft Office 365 support
• Active Directory user and group management
• Networking fundamentals
• Unified Communications tools
• IT Service Management (ITSM) processes and tools
• Inventory management and CMDB tools
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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