Director of Operations

Responsibilities

Kforce is partnering with a client in the Saint Louis area to identify a Director of Operations. This role will oversee daily payment operations, lead and develop the operations team, and manage key customer and vendor relationships. The Director of Operations will collaborate cross-functionally with Sales, Client Services, Compliance/Risk, Accounting, and other internal teams to drive operational efficiency, enhance processes, and support continued business growth. This is a fully onsite position based in the Saint Louis area. Essential Duties & Responsibilities:

• Oversee the daily activities and workflow of the operations team
• Maintain team role/responsibility documentation and ensure effective backup coverage for critical processes
• Evaluate and improve existing workflows while developing scalable, repeatable processes to support payment operations and service delivery
• Act as the primary escalation point for payment-related issues and partner with internal teams to ensure timely resolution
• Lead team meetings and manage hiring, onboarding, training, scheduling, and performance metrics/KPIs
• Identify opportunities to minimize operational risk and reduce payment-related losses
• Support additional operational initiatives and projects as needed
  
  

Requirements

• Bachelor's degree in Business, Finance, Management, Operations, or related field preferred
• AAP or CPP certification is a plus
• 7 years of experience in financial services, business operations, fintech, or a related field
• 5 years of leadership experience managing teams of 10 employees
• Strong leadership, coaching, team-building, and delegation skills
• Ability to work cross-functionally in a fast-paced, team-oriented environment
• Strong analytical, problem-solving, organizational, and decision-making abilities
• Experience with ACH, merchant processing, card payments, and related regulations preferred
• Advanced Microsoft Office skills, particularly Excel, with experience using data analysis tools such as SQL preferred
• Excellent written, verbal, and interpersonal communication skills
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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