What are the responsibilities and job description for the Desktop Support Technician position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking a Desktop Support Technician in Denver, CO. Expected Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Desktop Support Technician in Denver, CO. Expected Responsibilities:
- Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
- Image computers, install applications using in-house tools (SCCM/PXE boot)
- Responds to calls, chats, service tickets, and dispatched requests for technical support
- Diagnoses and fixes endpoint network, software, and hardware issues
- Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
- Desktop Support Technician will communicate with users on proper computer uses and policies utilizing excellent customer service skills
- Provides ad-hoc training to users and groups on hardware and software systems
- Works with other IT teams on complex Incident and Request resolutions
- Maintains computerized inventory of computer equipment through our support platform
- Creates and maintains Knowledge-Based articles for support
- Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
- As a Desktop Support Technician, you will perform all other necessary tasks related to IT Support of the respective City agencies and supported locations
- Business travel will be required to perform some support activities
- High School diploma/GED, HiSET or TASC certificate; Additional appropriate education may be substituted for the minimum experience requirement
- Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
- Experience supporting Windows 10, 11
- Experience supporting Microsoft Office 365
- Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
- ServiceNow experience
- Experience and knowledge in ITIL process handling incident, change and problem management
- Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms
- Be a strong communicator and detail oriented
- Independent self-starter able to collaborate actively with others in a cross-functional team
- Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
- SCCM, Cisco AnyConnect/SecureConnect experience a plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $28 - $33