What are the responsibilities and job description for the Client Support Analyst position at Kforce Inc?
Responsibilities
Kforce has a client in Houston, TX that is seeking a Client Support Analyst. Job Overview: The Client Support Analyst serves as a critical post-deal liaison. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLA's. The Client Support Analyst conducts complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders. This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates. The ideal candidate brings a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential.
Requirements
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Houston, TX that is seeking a Client Support Analyst. Job Overview: The Client Support Analyst serves as a critical post-deal liaison. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLA's. The Client Support Analyst conducts complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders. This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates. The ideal candidate brings a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential.
Requirements
- High School diploma/GED
- Bachelor's degree or equivalent experience
- 2 years of experience
- Effective written communications
- Effective verbal communications
- Financial analysis experience
- Microsoft Office Suite
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $28 - $32