Accounting Operations Specialist

Responsibilities

Kforce has a client that is seeking an Accounting Operations Specialist in Alexandria, VA. Summary: The Accounting Operations Specialist is responsible for managing and resolving customer charge disputes across credit card and electronic payment channels. This role plays a critical part in protecting company revenue while ensuring compliance with card brand regulations and maintaining a positive customer experience. The ideal candidate is highly detail oriented, analytical, and experienced in dispute resolution, payment processing, or financial operations. Key Responsibilities:

• Review, investigate, and resolve chargebacks and payment disputes in accordance with card network rules and internal policies
• Analyze transaction data and supporting documentation to determine dispute validity and appropriate response strategies
• Prepare and submit dispute responses and representment packages within required timeframes
• Communicate with internal teams including Finance, Customer Support, and Operations to gather necessary information
• Track dispute activity, outcomes, and trends to identify root causes and improvement opportunities
• Ensure compliance with Visa, Mastercard, American Express, Discover, and other applicable payment network regulations
• Maintain accurate records and documentation for audits and reporting purposes
• Assist with fraud prevention initiatives and process improvements related to payment disputes
• Support customer inquiries related to charge disputes with professionalism and accuracy
  
  

Requirements

• 2 years of banking experience or experience working with transaction disputes
• Experience working in an in-office setting
  
  

Nice To Have

• Credit union experience - regardless of how long ago
• System - Symitar and/or Meridian Link
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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