What are the responsibilities and job description for the Shift Supervisor position at KFC?
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day:
- Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
- Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
- Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
- Address and resolve conflicts promptly, maintaining a positive work environment.
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
- Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
- Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
- Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.
Is this you?
- 5 years in restaurant or retail management with a strong track record in people management.
- Proven ability to improve performance based on P&L analysis.
- Proficient with digital tools and platforms.
- Exceptional communication skills, including written, verbal, and interpersonal.
- Solid understanding of restaurant maintenance programs.
- Champions KFC's culture and values, with a focus on Equity, Inclusion and Belonging.
- Experienced in recognizing and motivating teams, with a successful track record in people development.
- Skilled in recruiting top talent and training both high and under-performing employees.
- Adaptable to change and experienced in supporting change management.
- Adheres to corporate policies and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
- Competitive pay
- Bonus Eligible
- 4 weeks' vacation and additional Paid Time Off
- Tuition reimbursement and scholarship opportunities
- Career advancement and professional development
- Medical benefits from day 1
- 401k plan
- Health and wellness programs
- Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
- Free meal each shift
Environmental Requirements:
- Exposure to hot and cold temperatures.
- Working with flour and other food products.
- Fast-paced environment with high noise levels.
Physical Requirements:
- Ability to stand for prolonged periods.
- Ability to lift up to 50 pounds.
- Ability to perform repetitive tasks.
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.