What are the responsibilities and job description for the Shift Lead - KFC position at KFC?
Location
205 NW Burnside St., Gresham, OR
Career Area
Team Member
Date Posted
01/01/1970
Job ID
#d93c4bfb-93e2-4a29-96c0-aff10180ddb2
Role:
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat clean appearance and wear company uniform.
Personally demonstrate the Customer needs are the highest priority.
Ensure food safety, quality and accuracy of orders.
Resolve customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.
Works with management and fellow employees.
Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance
Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy
Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing People
Provide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.
Handle conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner
Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.
Job Requirements and Essential Functions:
Strong preference for internal promote form Hourly Champion position.
Must be at least 18 years old.
Must pass background check criteria and drug test.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
This list of job duties and responsibilities is not all inclusive. Employees typically average 30 hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Requirements:
Strong preference for internal promote form Hourly Champion position.
Must be at least 18 years old.
Must pass background check criteria and drug test.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
The minimum age to work with the Northwest Restaurants family of restaurant companies is 18 years or older.
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
Ensuring Consistent Customer Satisfaction
Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat clean appearance and wear company uniform.
Personally demonstrate the Customer needs are the highest priority.
Ensure food safety, quality and accuracy of orders.
Resolve customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.
Works with management and fellow employees.
Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance
Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and Energy
Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing People
Provide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.
Handle conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner
Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.
Job Requirements and Essential Functions:
Strong preference for internal promote form Hourly Champion position.
Must be at least 18 years old.
Must pass background check criteria and drug test.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
This list of job duties and responsibilities is not all inclusive. Employees typically average 30 hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
Requirements:
Strong preference for internal promote form Hourly Champion position.
Must be at least 18 years old.
Must pass background check criteria and drug test.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
The minimum age to work with the Northwest Restaurants family of restaurant companies is 18 years or older.
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.