What are the responsibilities and job description for the Restaurant General Manager position at KFC?
As the restaurant general manager, you are the #1 leader! Your leadership of one of the world’s largest brands is a big responsibility but with your KFC Family supporting you; you can reach higher than you ever imagined!
Restaurant General Manager Responsibilities:
- Ownership of your restaurant’s success metrics and lead restaurant team to reach goals
- Lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals
- Grow and mentor your KFC family through training, development and onboarding new team members
- Lead communications of your team’s goals, upcoming promotions, business updates, etc
- Inspire the overall positive and collaborative family environment
- Partner with other Restaurant General Managers and Area Leaders to grow and move the business forward
- Reviewing and submitting payroll
- Completing employee new hire paperwork
- Completing employee change forms and termination forms
- Grow and mentor your KFC family through training, development and onboarding new team members
- Ensure the store is operated in a safe and clean manner at all times
- Ensure work schedules are adequate to meet customer service requirements but are also cost effective
- Ensure that the store is operated in compliance with Company policies and procedures
- Daily record keeping of the store financial and production activities
- Maintaining documentation as specified by their Area Coach, Director of Operations and Human Resources.
Success Factors:
- Leads by example with high standards in customer service, food quality and cleanliness
- True business partner and has an ownership mindset relating to business results
- Mentors and coaches team effectively through training and development resources
- Builds a team through selecting and onboarding new hires
- Takes absolute pride in everything you do
- Goal-oriented leader that enjoys a fast-paced environment
- Deep appreciation and commitment to customer service and our guest’s experience
- Punctual attendance
- A smile and enthusiasm are required
- Some heavy lifting may be required (range 25-85 pounds)
- Extended standing
- Hearing in normal range must be present due to auditory alarms for some cooking equipment
- Cash handling and counting may be required
- Reading of menus, manuals and training aids required
- Manual dexterity in packing food containers and cleaning
- Ability to work with others in somewhat confined space
- Maintaining safety around high temperature equipment, boiling water and hot shortening
- Capable of maintaining the confidentiality of Company operating procedures and operating results
Additional Info:
- If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation any time by contacting the location nearest you.
This job posting is for a position in a restaurant that is independently owned and operated by a KFC franchisee. This means your application will be reviewed only by the franchisee who is solely responsible for any hiring decisions. If hired, the franchisee will be your only employer and is alone responsible for any and all employment related matters.