What are the responsibilities and job description for the Menu and BoH Analyst, Saucy by KFC position at KFC?
Own end-to-end menu management for Saucy! by publishing and maintaining menus, pricing, offers, and promotions across all ordering channels. Configure and maintain core back-of-house (BoH) systems—including menu mappings and depletion behaviors to protect order integrity and reporting accuracy. Execute new and existing restaurant setup across required systems, support aggregator onboarding and troubleshooting.
Menu Management
Menu Management
- Manage and publish menus, pricing, offers, and promotions across all ordering channels (POS, Kiosk, Web/App, digital menu boards, and third-party delivery).
- Gather menu requirements and coordinate timelines with Marketing, Ops, Product, and QA; validate readiness prior to go-live.
- Execute post-deployment menu validation (store sampling, order-path testing, price/promo checks) and coordinate to identify and resolve launch issues.
- Maintain change control for menu/price/promo releases (documentation, approvals, testing evidence, and rollback considerations) to reduce incidents and protect order integrity.
- Configure and maintain BoH systems and tools, including BoH configuration and upkeep.
- Own menu mapping and depletions behaviors for order integrity and reporting accuracy.
- Lead, implement, and maintain all BOH needs such as taxes, fees, projection and inventory traits for in-restaurant and digital platforms
- Execute store setup and configuration for new and existing restaurants across required systems; support go-live readiness and stabilization.
- Manage employee setup and transfers using Yum systems and processes.
- Manage aggregator onboarding and ongoing support; ensure menus and store configurations are aligned and functioning.
- Monitor and troubleshoot aggregator menu/order issues in partnership with integration teams and vendors.
- Participate in project meetings, daily scrums, and planning sessions to represent Menu/BoH readiness and risks.
- Act as a Menu/BoH subject matter expert, advising teams on system behavior and integration dependencies.
- Serve as an escalation point for production quality issues in partnership with the customer helpdesk.
- 2-4 years of experience in restaurant technology operations, menu/data management, POS/BoH administration, or related multi-unit retail/restaurant environments.
- Strong working knowledge of menu data concepts (items, modifiers, taxes, pricing, dayparts, channel availability, and promotion logic).
- Hands-on experience configuring or operating BoH systems and tools is a plus.
- Experience supporting store openings, store setup/configuration, and stabilizing post-go-live issues (preferred).
- Ability to troubleshoot cross-system issues spanning configuration, data, devices, and integrations (including third-party delivery aggregators).
- Proficiency with Microsoft Office (Excel/Word/PowerPoint) and comfortable working in ticketing/work management tools; strong documentation and change control habits.
- Strong communication skills and ability to work effectively with cross-functional partners and external vendors; high attention to detail, ownership, and follow-through.
- Knowledge of database structures
- Bachelor’s degree preferred; equivalent experience considered.
- Work-hard, play-hard: Saucy! by KFC is proud to offer industry-leading benefits to our talent…
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering.
- Hybrid work schedule and year-round flex day Friday
- Competitive Salary Bonus Eligibility
- 4 Weeks’ Vacation Additional PTO
- 401K with 6% Match
- Comprehensive Medical, Dental & Vision Benefits
- Career Growth & Leadership Development
- Discounts on vehicles, phones, gym memberships, and more!