What are the responsibilities and job description for the Customer Service position at KFC?
LOCATION
326 Grover Street, Shelby, NC
CAREER AREA
Team Member
SALARY
$11 - $14 per hour
DATE POSTED
01/11/2026
JOB ID
#P1-4117452-2
About the job:
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You are a guest focused salesperson that is Friendly, outgoing, dependable, and trustworthy. You get along with others and play your role by being a team player. As a CSTM you listen generously and communicate what you need. You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation of Felker Day, KFC, and/or Taco Bell.
We offer the following:
The Role responsibilities will include:
Requirements
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You are a guest focused salesperson that is Friendly, outgoing, dependable, and trustworthy. You get along with others and play your role by being a team player. As a CSTM you listen generously and communicate what you need. You strive to bring your "A" game every day, and you treasure, respect, and promote the reputation of Felker Day, KFC, and/or Taco Bell.
We offer the following:
- A commitment to promote from within
- Paid Training and ongoing continuous development
- Tuition reimbursement and scholarship opportunities
- A recognition culture that is both FUN and Competitive
- Competitive Pay w/ a clear path for raises and development.
- Flexible schedules
- Free meal each shift
- Eligibility to accrue paid vacation time.
- Medical benefits for qualifying employees
- Health and Wellness supplemental benefits resulting in higher net pay.
- 401K retirement plan with 100% match up to 3% of salary for qualified individuals
- KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The Role responsibilities will include:
- Interacting w/Guests, suggestive selling, cash handling, cleaning, and stocking.
- Preparation of food and beverages according to recipe standards
- Maintaining quality of product and adhering to all food safety standards
- Identify and communicate all safety and equipment concerns.
- Handle, store, and rotate all stock including cases up to 50lbs.
- Having a positive and helpful attitude towards guests, coworkers, and managers
Requirements
- Must be at least 16 years of age.
- Accessibility to dependable and reliable transportation
- Reliable and On Time in proper uniform for all scheduled shifts
- Must have Sunday Availability
- Must be able count money quickly and accurately.
- Read training materials, listen to your trainer, and ask for what you need.
- Enthusiasm and willingness to learn.
- Team player
- Commitment to guest satisfaction
- Strong work ethic
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.
Salary : $11 - $14