What are the responsibilities and job description for the Assistant Unit Manager position at KFC?
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
- Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
- Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
- 2 years of restaurant/retail management experience.
- Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
- Ensure all employees receive proper training and resources.
- Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant.
- Lead efforts in individual and team recognition, collaboration and motivation.
- Identify and recruit exceptional talent, supporting the RGM in the hiring process.
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
- Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
- Competitive pay
- Bonus Eligible
- Paid Time Off
- Free meal each shift
- Medical benefits
- 401k retirement plan with 4% match
- Career advancement and professional development
- Tuition reimbursement and scholarship opportunities
- KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.