What are the responsibilities and job description for the Assistant Manager position at KFC?
Overview:
As an Assistant Manager, you will be at the heart of our restaurant's success, supporting the Restaurant General Manager (RGM) by upholding brand standards and inspiring your team. You will lead by example, training, coaching, and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you will take charge of daily operations in the RGM's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You will work a 48-hour week, with 40 hours at regular pay and 8 hours at time and a half, providing a balanced and rewarding work experience.
Responsibilities:
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determining immediate resolutions or escalating to the RGM when necessary.
- Assist in sourcing, recruiting, interviewing, and hiring Team Members while driving a culture of equity, inclusion, and belonging.
- Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the RGM in maintenance of facility and ensure health and safety standards are consistently followed.
Qualifications:
- 2 years of restaurant or retail management experience.
- Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
- Ensure all employees receive proper training and resources.
- Champion KFC's culture and values, promoting equity, inclusion, and belonging in the restaurant.
- Lead efforts in individual and team recognition, collaboration, and motivation.
- Identify and recruit exceptional talent, supporting the RGM in the hiring process.
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees.
- Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards.
Work Hard, Play Hard:
- Competitive pay
- Bonus eligible
- Vacation and additional Paid Time Off
- Free meal each shift with break
- Medical benefits offered
- 401(k) plan
- Career advancement and professional development
- Scholarship opportunities
- Health and wellness programs
- Perks including discounts on mortgages, vehicles, cell phones, gym memberships, and more
Environmental Requirements:
- Exposure to hot and cold temperatures.
- Working with flour and other food products.
- Fast-paced environment with high noise levels.
Physical Requirements:
- Ability to stand for prolonged periods.
- Ability to lift up to 50 pounds.
- Ability to perform repetitive tasks.
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, military status, or any other basis protected by applicable federal, state or local law. An offer of employment may be contingent upon a satisfactory background check and proof of employment eligibility. Restaurant-specific positions are available at both corporate and franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices, including setting their own wage and benefit programs.