Medical Front Desk & Outreach Coordinator

Medical Front Desk & Outreach Coordinator

Part-Time | Cardiology Practice | Bronx, NY

Date Posted: October 14, 2026 Pay: $22.00–$24.00 per hour, depending on experience

Job Type: Part-Time, with potential opportunity for full-time employment

Work Location: In-person

Schedule: Mondays, Tuesdays, Thursdays, and Fridays, 8:00 AM–5:00 PM

Job Description:

We are currently seeking a bright, organized, professional, and personable Medical Front Desk & Outreach Coordinator to join our busy Cardiology practice in the Bronx. This hybrid administrative position will primarily focus on telephone communication, patient scheduling, appointment follow-ups, insurance eligibility verification, and general administrative support, with front desk coverage as needed. The ideal candidate is dependable, detail-oriented, comfortable managing a high volume of phone calls, and committed to providing excellent service to our patients and referring physicians. We are looking for someone with strong communication and organizational skills who can work independently, manage competing priorities, and contribute to the smooth daily operation of our practice. This is an excellent opportunity for someone with medical office experience who enjoys patient communication and administrative coordination, with the potential for the position to grow into a full-time role.

Key Responsibilities:

The primary responsibilities of this position include, but are not limited to:

• Telephone Management: Answer incoming calls professionally, assist patients with questions, direct calls appropriately, and take accurate messages for physicians and staff.
• Appointment Scheduling: Schedule, reschedule, confirm, and cancel patient appointments while maintaining an organized and accurate appointment calendar.
• Patient Recalls and Follow-Ups: Contact patients who have missed appointments to encourage rescheduling and ensure appropriate follow-up care.
• Appointment Confirmations: Follow up with patients to confirm upcoming appointments and minimize missed visits.
• Authorizations & Insurance Eligibility Verification: Obtain authorizations from insurance carriers for procedures. Review and verify patient insurance eligibility and coverage through online portals and by phone, when scheduling patients, as needed.
• Fax and Email Management: Review incoming and outgoing faxes and emails, route documents to the appropriate staff members, and ensure timely handling of administrative communications.
• Document Management: Assist with scanning, uploading, organizing, and processing patient documents and correspondence in the electronic medical record (EMR) system. (Microsoft Excel, Outlook, Practice Fusion, SharePoint, etc.
• Administrative Support: Assist with additional clerical and administrative tasks to support the daily operations of the practice.
• Front Desk Coverage: Provide front desk assistance when necessary, including greeting patients, supporting check-in and check-out, and helping maintain an efficient patient flow.

Qualifications and Skills

We are looking for a candidate who demonstrates the following:

✅Previous experience in a medical office, medical reception, patient scheduling, or healthcare administration.

✅Excellent telephone etiquette and professional communication skills.

✅Strong organizational skills and attention to detail.

✅Experience scheduling appointments and managing patient recalls and follow-ups.

✅Familiarity with insurance eligibility verification and insurance-based medical practices.

✅Basic computer proficiency, including email, online insurance portals, Microsoft Office, and electronic medical record (EMR) systems.

✅Ability to manage multiple tasks while maintaining accuracy and professionalism.

✅Strong interpersonal skills when communicating with patients, physicians, insurance representatives, and coworkers.

✅Ability to maintain patient confidentiality and handle sensitive medical information appropriately.

✅Reliability, punctuality, a positive attitude, and a willingness to learn new systems and procedures.

Preferred qualifications:

• At least one to two years of medical office or medical receptionist experience.
• Experience working in a specialty medical practice, preferably cardiology.
• Experience handling sensitive patient information
• Experience with Outlook, Practice Fusion, Excell, Word Docs., Sharepoint
• Bilingual Spanish-speaking (required)

The right person for this position will be:

✅Professional, courteous, and patient-focused.

✅Comfortable handling a high volume of incoming and outgoing phone calls.

✅Proactive in following up with patients who miss appointments.

✅Dependable and consistent with attendance and timekeeping.

✅Able to work independently while collaborating effectively with the rest of the team.

✅Adaptable and willing to assist with front desk responsibilities when needed.

✅Interested in growing with the practice and potentially transitioning into a full-time position.

Terms and Conditions

• Position Type: Part-time.
• Schedule: Mondays, Tuesdays, Thursdays, and Fridays.
• Hours: 8:00 AM–5:00 PM.
• Location: In person at our Bronx, NY, 10461 medical office.
• Compensation: $22.00–$24.00 per hour, depending on qualifications and experience.
• Experience: Medical office or patient scheduling experience preferred
• Growth Opportunity: Potential to transition to a full-time position based on practice needs and performance.

If you are organized, professional, and enjoy helping patients while keeping a busy medical office running smoothly, we would love to hear from you!

Pay: $22.00 - $24.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Paid sick time
• Paid training

Work Location: In person

Salary : $22 - $24