What are the responsibilities and job description for the Concierge/Front Desk position at Keystone Place at Buzzards Bay?
Monday-Friday 8am-4pm
Holiday's and fill-in when needed
The Concierge is often the first contact a customer will have with our organization. Therefore, a strong emphasis on customer service is required. The Concierge will receive visitors and vendors to the community, answer the telephone, assist Residents and staff with any requests, respond to Resident emergency calls, respond to fire alarms/drills, and assist with marketing, dining services, and activities as needed.
Duties and Responsibilities:
- Greet visitors and vendors to the community in a friendly and polite manner.
- Answer telephones, transfer calls, and take messages for the department leaders.
- Assist Executive Director and Director of Operations.
- Respond to fire alarms/ drills through fire board.
- Assist Residents, department leaders, and co-workers with requests and questions.
- Ensure that Residents and Guests are signing in and out of building.
- Provide valet support for Residents as needed.
- Sort and distribute in-coming and out-going business mail; distribute in-house Resident notices, newspapers, and mail.
- Communicate guest meals to the kitchen in a prompt manner.
- Initiate maintenance and housekeeping work orders for Residents.
- Assist in marketing duties including, but not limited to, taking a lead over the phone, touring potential Residents, collating marketing materials, and entering information into the computer.
- Schedule transportation on community van for Residents in conjunction with the Enrichment Director’s schedule for Independent and Assisted living, if requested.
- Prohibit solicitors from gaining access to Resident apartments.
- Operate computer, copier, fax and all other applicable office equipment.
- Prioritize job functions to meet the needs of the Residents.
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
- English (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Relocate:
- Buzzards Bay, MA 02532: Relocate before starting work (Required)
Work Location: In person