What are the responsibilities and job description for the Community Association Manager position at Keystone Pacific Property Management?
Company Description Keystone Pacific Property Management is a leading community association management firm serving Southern California since 1982. The company focuses exclusively on managing common interest developments, including planned unit developments, condominiums, mixed-use, commercial, and master-planned communities. Keystone Pacific is known for its professional, proactive, and prompt service, with many new clients coming through referrals from satisfied homeowners and boards. The team is committed to enhancing the planned community living experience so residents can protect and grow the value of their homes. Applicants can expect to join an organization that emphasizes service excellence, reputation, and long-term client relationships.
Role Description This is a full-time, on-site Community Association Manager role based in Aurora, CO. The Community Association Manager will serve as the primary liaison between the association’s board of directors, homeowners, vendors, and internal departments. Daily responsibilities include coordinating and attending board meetings, preparing board packets and management reports, and implementing board directives and community policies. The role involves overseeing vendor contracts and performance, managing maintenance and repair requests, and conducting regular property inspections to ensure community standards are upheld. The manager will assist with budgeting and financial review, respond promptly to homeowner inquiries, support covenant enforcement, and maintain accurate association records and documentation. Collaboration with accounting, maintenance, and administrative staff is essential to support efficient, compliant, and resident-focused operations.
Qualifications
Role Description This is a full-time, on-site Community Association Manager role based in Aurora, CO. The Community Association Manager will serve as the primary liaison between the association’s board of directors, homeowners, vendors, and internal departments. Daily responsibilities include coordinating and attending board meetings, preparing board packets and management reports, and implementing board directives and community policies. The role involves overseeing vendor contracts and performance, managing maintenance and repair requests, and conducting regular property inspections to ensure community standards are upheld. The manager will assist with budgeting and financial review, respond promptly to homeowner inquiries, support covenant enforcement, and maintain accurate association records and documentation. Collaboration with accounting, maintenance, and administrative staff is essential to support efficient, compliant, and resident-focused operations.
Qualifications
- Experience in community association management, property management, or a related real estate or hospitality field.
- Strong communication, conflict resolution, and customer service skills to work effectively with boards, residents, and vendors.
- Organizational and time-management skills, including the ability to manage multiple communities, tasks, and deadlines.
- Basic financial acumen, including familiarity with budgets, assessments, financial reports, and contract review.
- Working knowledge of common interest development operations and relevant laws or regulations (or willingness to learn).
- Proficiency with office software, property management systems, and digital communication tools.
- Ability to conduct on-site inspections and attend meetings outside standard business hours as needed.
- High school diploma or equivalent required; associate’s or bachelor’s degree in business, real estate, or a related field preferred.
- Relevant certifications such as CMCA, AMS, or PCAM are a plus or willingness to pursue professional designations.
- Demonstrated ability to work collaboratively in a team environment and exercise sound judgment and discretion.