Assistant General Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Assistant General Manager to join our amazing environment with an opportunity for continuous growth and development, please read below!

Summary: The Assistant General Manager is responsible for the management of the Cost-Center residential areas of the Community and plans, organizes, and directs community events. Responsible for overseeing the maintenance and operations of all recreation/social facilities and all parks of the Portola Springs Community Association. Provides support and assistance to the General Manager with completion of other management obligations including having the authority to make decisions in managing the community in the GM’s absence.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Manages the Common Area maintenance and Homeowner activity in the Community’s Cost Centers.
• Manages the recreational facilities such as pools, parks, and clubhouses.
• Oversees daily activity of the Compliance Coordinator and Association Community Manager.
• Conducts regular inspections and evaluates recreation facilities, maintenance activities and safety conditions and proactively addresses maintenance, repair and replacement issues including, but not limited to, obtaining proposals as necessary for non-contracted maintenance issues and long-term replacement items.
• Manages vendors and acts as liaison for all vendors performing work on-site when related to facilities and/or parks. Approves vendor repair proposals, coordinates on-site meetings, and advises Board as needed.
• Assists in the creation and presentation of recommendations for changes to policies, rules and programs related to the operation and/or use of the recreation facilities and/or parks.
• Completes punch list items as assigned by the General Manager.
• Creates Executive Session Board Packets for Board of Directors Meetings.
• Acts as co-host for Board Meetings virtually and/or in person.
• Coordinates and conducts turnover walks in the cost-center neighborhoods.
• Monitors and updates community website.
• Responds promptly to homeowner inquiries.
• Communicates facilities and event updates to the membership via e-blast.

Responsibilities for Community Events

• Manages, plans, and coordinates all annual and special community events.
• Obtains proposals from vendors for community event services, makes recommendations, and presents them to the Board of Directors for approval as needed.
• Serves as staff liaison and provides administrative support to volunteer committees.
• Prepares and presents to the Board of Directors written financial reports per activity and future event proposals as necessary.

Responsibilities for Facilities & Parks

• Conducts regular inspections and evaluates facilities, maintenance activities and safety conditions and proactively addresses maintenance, repair, and replacement issues such as, obtaining proposals as necessary for non-contracted maintenance issues and long-term replacement items.
• Facilitates support functions and compliance with Police, Fire, Public Works, and other municipal/governmental agencies.
• Maintains direct communication with all service providers that impact the appearance, safety, and working condition of the recreation facilities.
• Oversees all Community sponsored recreation and social events.
• Monitors the services of the aquatics vendor, swimming instructors, and swim coaches.
• Follows approved priority use of facilities guidelines when scheduling private parties, monthly meetings, annual meetings, public election polling place, etc.
• Practices and adheres to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Excellent customer service skills
• Exceptional organizational and time management skills
• Ability to communicate effectively and efficiently
• Knowledge of related safety practices
• Ability to work a Flexible Schedule as necessary.
• Must have the ability to work weekend events if applicable.
• Able to pass a background check.

Education and/or Experience:

• 2 or more years of experience working in a facilities or events related role.
• High School Diploma or GED.
• Bachelor’s Degree desired.

WORK ENVIRONMENT:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Ability to reach, grasp, hold, bend, twist, pull, tug and push.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.