Social Media & Client Success Associate

Keystone is hiring a Social Media & Client Success Associate to support the Director of Operations across two sides of our work: marketing and content delivery for Keystone Studios clients, and day-to-day client support for Keynect, CoFoundry, the AI Innovation Lab, and other Keystone programs.

This is a hands-on support role, not a strategy role. You’ll be the person who makes things happen once the direction is set — scheduling the posts, sending the emails, ordering the food, following up with clients, and keeping the details tight. If you’re organized, curious, and good with people, this role offers a close-up view of how a growing innovation hub and client services studio actually operate.

Reports To: Director of Operations

What You’ll Do

Social Media & Content Support

• Develop content ideas for Keystone Studios clients based on brand guidelines and campaign direction
• Schedule and publish social media posts across TikTok, Instagram, LinkedIn, Facebook, YouTube, and X
• Occasionally film short-form video and capture photos at Keystone events or client shoots
• Monitor engagement, flag comments or DMs that need a response, and pull basic performance metrics
• Assist with light graphic edits, caption drafting, and content organization
• Edit Wix website content and fill out templated pages based on provided copy and assets

Client Success & Communications

• Serve as a friendly first point of contact for Keystone Studios marketing clients and MVP product development clients
• Support Keynect users and participants across Keystone programs with scheduling, onboarding questions, and follow-ups
• Draft and send client-facing emails based on templates or direction from the Director of Operations
• Keep client notes, status updates, and touchpoints organized and up to date

Event & Operations Coordination

• Handle logistics for Keystone events and meetings — food orders, RSVPs, venue confirmations, supply pickups
• Coordinate through email with vendors, partners, and attendees as directed
• Help prep materials, check-in lists, and on-site needs for programming like Keystone Sessions, OnRamp, and Angels events
• Pitch in on other Keystone operational tasks as they come up

What We’re Looking For

Soft Skills (Most Important)

• Detail orientation — you catch typos, remember the dietary restriction, and notice when a link is broken
• Strong written and verbal communication — you can write a warm, clear client email without hand-holding
• Ability to learn quickly — new tools, new platforms, new client voices don’t rattle you
• Strong interpersonal skills — clients, partners, and vendors enjoy working with you

Experience & Skills

• Working familiarity with major social media platforms and scheduling tools
• Comfortable creating basic photo and video content on a phone or camera
• Experience editing website content in Wix (or a comparable platform like Squarespace)
• Familiarity with Claude and other AI marketing tools — or genuine curiosity and willingness to learn them quickly
• Able to juggle multiple clients and projects without losing track of the details
• Professional, reliable email communication style
• Based in the United States; Kansas City Metro strongly preferred for event support

How to Apply

Please submit a resume, and a short cover letter with your application by sending it via email to gwen@keystonedistrict.org with the subject: "Social Media & Client Success Associate Application"