PATIENT ACCESS REPRESENTATIVE - PART TIME 20 HOURS WEEKLY

Patient Access Representative

Part-Time | Monday and Tuesday (8:00 am - 5:00 pm) and Wednesday (8:00 am - 12:00 pm) | No weekends or holidays

Keystone Patient Access Center is seeking a Patient Access Representative to join our team. In this role, you'll be the first point of contact for patients, ensuring their needs are met with professionalism, accuracy, and compassion. We're looking for someone who is motivated, adaptable, and eager to grow in a supportive healthcare environment.

Key Responsibilities

• Answer incoming calls promptly (by the third ring) and professionally.
• Identify the reason for the call and provide appropriate assistance or information.
• Route callers to the correct individual or department as needed.
• Schedule, reschedule, and manage appointments via phone, Solution Reach, or EMR systems.
• Book incoming referrals in a timely manner.
• Assist with mailings and administrative projects when call volume permits.
  
  

Qualifications

• High school diploma or GED required.
• Previous experience in a healthcare setting preferred.
• Proficiency in telephone systems and computer applications.
• Strong customer service and communication skills.
• Bilingual (Spanish) skills a plus, but not required.
  
  

Why Keystone Health?

At Keystone, we are committed to providing quality care to everyone-especially the medically underserved. As part of our team, you'll contribute to a greater mission while working in a supportive, inclusive environment.

Apply today and help us improve the health and well-being of our community.

Keystone Health is a Federally Qualified Health Center with offices in Chambersburg, PA

Equal Opportunity Employer