What are the responsibilities and job description for the Inside Sales Representative - RV Specialty position at Keystone Automotive Industries?
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Inside Sales Representative – RV Specialty
Hiring for NTP Stag, a division of Keystone Automotive Operations Inc.
Location: Exeter, PA
Role Summary
As an Inside Sales Representative – RV Specialty at NTP Stag, you will provide customers (current and potential) with a world-class sales experience utilizing your outstanding customer service skills and knowledge of our RV product offerings and business systems.
Key Responsibilities:
- Outbound phone sales calls to established customer base promoting sales of new and existing products & services.
- Daily maintenance of CRM database to ensure all customer/account information is accurate and current.
- Analysis of individual customer base to determine causes for customer growth and/or decline
- Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
- Provide front-line incoming phone queue support, including technical support
- Proper entry of quotes and orders.
- Initial point of contact for all customer service-related issues/concerns
- Build long-lasting business relationships with the customer base
- Maintain daily phone metric standards established by the management team
- Initiates and supports the continual improvement of LKQ and Keystone Automotive Operations, Inc. quality improvement system.
Required Qualifications
- Strong phone skills with 2 years previous call center experience
- High School Diploma or GED equivalent.
- Microsoft Office experience.
- Strong time management and organizational skills
- Strong verbal and written communication skills.
- Ability to communicate concisely with internal and external customers.
- Must be able to thrive in a group/team environment
- Able to travel, up to 10%, for customer visits or trade shows
- Strong work ethic
- Dependable and punctual
Preferred Skills
- RV industry experience
- Prior sales or account management experience
- Some college coursework/degree
- Experience in training / educating people (Example: Teaching your customer how to use online/system features)
Who is NTP Stag?
NTP Stag is a division of Keystone Automotive Operations, Inc., the leading distributor of specialty automotive, RV, & marine aftermarket parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.
We offer comprehensive benefits and development programs that are designed to help you thrive both professionally and personally.
- Potential for a hybrid work-from-home schedule! (Based on performance)
- Lucrative incentive & awards programs that pay you for your results
- Health Benefits: Medical, Dental, Vision, HSA/FSA Options
- Wellness Benefits: Access to HINGE Health, Employee Assistance Program, and more
- Financial Security: 401(k) with company match, Company-paid Life Insurance, and Long-term Disability, Short-term Disability
- Paid Time Off (PTO) & Holidays
- Education Support: Tuition Assistance and Scholarships for Dependents
- Employee Referral Bonus Program
- Employee Purchase Discounts
- Professional Opportunities: Ongoing training, internal growth, and leadership development
- Inclusive Culture: Team-driven environment that values innovation and integrity
Why Join NTP Stag?
We’re not just delivering parts — we’re delivering opportunity; you will gain more than a job; you will jumpstart your new career as part of a team that’s driving the future of the RV aftermarket industry
Ready to Apply?
Take the next step in your career as an Inside Sales Representative and bring your skills to a company where they’ll make a real difference. Apply today!
Learn more about our career opportunities: www.keystoneautomotive.com/Careers.
Join us for an exciting career journey with positive, driven individuals.